BCDR Concierge

Kaseya is seeking a dynamic and strategic BCDR Concierge to serve as a critical bridge between our sales, customer success, and technical teams. This role is designed for individuals who are passionate about Business Continuity and Disaster Recovery (BCDR) solutions and have a strong understanding of the MSP (Managed Service Provider) landscape. As a trusted advisor, you'll help our partners protect their business continuity through tailored backup and disaster recovery strategies, while driving growth and customer success.

What You’ll Do:

Sales Enablement & Strategy

• Own both inbound and outbound sales motions, identifying new business opportunities and deepening relationships with existing partners.
• Drive cross-sell efforts by introducing BCDR products to current customers who do not yet leverage them ("white space" accounts).
• Proactively forecast and manage pipeline activity, delivering accurate updates to leadership.

Customer Success & Partnership Growth

• Serve as a trusted advisor to partners by deeply understanding their business needs and proposing tailored BCDR solutions from Kaseya’s product portfolio.
• Provide expert-level product demonstrations, technical walkthroughs, and solution-based conversations.
• Roll out the “red carpet” experience for partners by offering exceptional service, training, and personalized attention.

Training & Enablement

• Plan, host, and deliver webinars, enablement sessions, and partner training to drive education and product adoption.
• Promote best practices for successful deployment and maximize value from our BCDR solutions.

Qualifications:

• B2B sales experience, ideally in SaaS environments
• Demonstrated success selling to or working within Managed Service Providers (MSPs)
• Deep understanding of Business Continuity and Disaster Recovery solutions and their impact
• Strong knowledge of IT environments.
• Excellent communication, interpersonal, and presentation skills
• Strategic thinker with a hunter mentality and the ability to manage long-term relationships
• Self-starter who thrives in a fast-paced, result-driven environment
• Proficient with CRM tools, preferably Salesforce

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.