Director, User Research (Remote - US or Canada)

This position is posted by Jobgether on behalf of Webflow. We are currently looking for a Director, User Research in USA or Canada.

This is a high-impact leadership opportunity to shape and scale the user research function within a fast-growing, product-led organization. As Director, User Research, you will set the vision and lead a team of talented researchers, driving insight generation across all product areas. Your work will directly influence design, product strategy, and business decisions, fostering a strong culture of customer-centricity. You’ll collaborate cross-functionally with Product, Design, Engineering, Data, and Marketing teams, ensuring research is deeply embedded across the product lifecycle. This role is fully remote within the U.S. and Canada.

Accountabilities:

• Define the vision, strategy, and roadmap for user research and integrate it across the product development lifecycle.
• Lead high-impact, mixed-method research initiatives that uncover user needs and influence product decisions.
• Build, mentor, and scale a high-performing research team, nurturing psychological safety and professional development.
• Partner with cross-functional leaders to align research priorities with company goals and ensure actionable insight delivery.
• Champion ethical and scalable research operations, introducing frameworks that elevate research quality and impact.
• Stay ahead of industry trends and emerging technologies (including AI) to enhance research methodologies and workflows.

Communicate research insights and strategy effectively to executive stakeholders and company-wide audiences.

• 10+ years of experience in user research or related fields, including 3–5 years in leadership roles.
• Proven track record of influencing product strategy in complex, technical environments.
• Deep experience with qualitative, quantitative, and mixed-method research approaches.
• Exceptional communication and stakeholder management skills across product, design, data, and business teams.
• Ability to think strategically while remaining hands-on when needed to support critical research.
• Experience working in remote, fast-paced, and cross-functional teams.
• Strong collaboration skills with data and analytics teams to triangulate insights and shape decisions.
• Committed to fostering a culture of inclusion, quality, and user-centered design.

• Competitive compensation with U.S. base salaries ranging from $189,900 to $356,400 depending on location and experience.
• Company-wide bonus program tied to business performance.
• Equity (RSUs) in a growing, privately-owned company.
• 100% employer-paid health, dental, and vision insurance for full-time employees and dependents.
• Flexible PTO policy and sabbatical program.
• 12 weeks of paid parental leave (plus additional pregnancy disability leave where applicable).
• Monthly work-from-home and wellness stipends.
• Access to mental wellness resources, coaching, and therapy support.
• 401(k) plan or local pension options, with financial wellness benefits including CPA and advisor coverage.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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