Senior Director, Healthcare Global Business Intelligence

Title: Senior Director, Global Healthcare Business Intelligence - P6

Location: Remote USA

Reports To: Managing Director

The Role: 

We are currently seeking a Practice Director for the Healthcare Practice.
In this role you will have product management and delivery responsibility for the Healthcare Practice with a focus on payers for healthcare in the U.S.
You will be responsible for thought leadership, ownership of the product roadmap, assistance with business development and delivery of research results and insights within your assigned practice area.  Our full product set includes syndicated market research, proprietary market research, consulting, certification programs, and other related products and services. This role will work closely with Sales Leadership, other members of the Healthcare Practice team, and the Consumer Insights team in delivering short and long-term growth of our Healthcare business.  

The Impact:

This role will be a key contributor in expanding the use and impact of the various J.D. Power (JDP) customer experience products and services within the Healthcare industry. The role will contribute to positioning J.D. Power as a strategic partner in the voice of the customer space across the Healthcare Industry.

Responsibilities:

• Meets with clients and delivers research results and insights
• Supports business development and ultimately is responsible for meeting revenue and sales targets for the assigned areas of the Healthcare practice
• Proactively pursues thought leadership opportunities and is recognized as a top 20 thought leader in the U.S. Healthcare Industry
• Builds and maintains senior level (VP, SVP and EVP) including C-Level relationships (CMO, Chief Customer Officer, etc.) within the Healthcare Industry
• Builds and maintains knowledge of the Healthcare Industry and awareness of market trends
• Maintains deep understanding of client strategies and can map JDP products and services to client needs to grow revenues and strengthen relationships
• Supports the Managing Director to develop and align the product roadmap for J.D. Power’s Healthcare Practice

Qualifications:

• 6-10 + years in market research, health plan and/or pharmacy CX, management consulting or other client-facing role with a proven track record of product management and business development success
• Industry expert in Commercial Member Health plans, Medicare Advantage plans, and/or Pharmacy 
• Client or supplier side experience with product management and market research as applicable within healthcare field
• Ability to build rapport and business relationships; high emotional intelligence
• Strong presentation/public speaking skills
• Demonstrated track record of delivering multiple client presentations in a short time frame
• Excellent organization and follow-up skills
• Verbal fluency and articulate writing skillset
• Proficient with CRM systems, Salesforce, and MS Office Suite
• Comfortable with 30% travel
• Bachelor's Degree

Preferred Qualifications:

• Master's Degree

The Career Opportunity:

For the qualified candidate, this position affords the opportunity to leverage his/her experience in consumer research, customer experience management, consulting, and advisory sales to manage a high-profile Healthcare practice  

The Team / The Business: 

Joining a successful team of practice leaders, consultative sales professionals, research scientists, and project managers. J.D. Power is the market leader in voice of the customer market data research and is a brand recognized around the world.

Our Hiring Manager says:

“I am looking for a Healthcare professional who is great at listening and understanding a client’s needs and can deliver our research and insights in way that establishes us a trusted business partner.  We are looking for a self-starter, with a positive attitude, that can add depth to our team and value to our customer base.  Finally, we prefer someone who has worked in the payer side of the Healthcare industry and has a passion for customer experience and recognition as a thought leader in the field.”

The Way We Work: 

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time Off Matters

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.  

Company Mission  

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.   

Our Values  

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.   

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

Should you require accommodations during the recruitment and selection process, please reach out to [email protected]. 

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.