Help Desk Analyst

How you will make an impact:

As an IT Support Analyst at Iterable, you will be a strong member of the team who takes on projects as well as manages the day to day support queue and tasks. You will help provide a world-class customer service experience, support conducting  training sessions for the team and maintain internal documentation for new processes that IT owns. You will help set the standard for how IT Operations supports our customers.  

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

How you will make a difference:

• Support and manage endpoint management platforms ensuring positive experience for customers and alignment with security guidelines.
• Provide in person support in the SF office supporting Iterators and executive leadership onsites. 
• Support in office  and offsite SFO  company events that require IT support and setup. 
• Integrate applications to our idp as new vendors get onboarded (Okta)
• Conduct monthly, quarterly and annual audits to ensure efficient hardware and software management
• Meet user expectations and meet user expectations for great service and uphold our two hour response SLA
• Provide day to day support to our customers, ensuring positive customer service.
• Provide in office support to ensure a healthy, functioning office for employees to enjoy and work from. 
• Coordinate special projects and system upgrades 
• Provide technical support and guidance to team members

We are looking for people who:

• Have experience with Okta (Identity Access Management) 
• Demonstrate experience with administrative tools and privileges in Zoom, Slack, Gmail and Chrome
• Familiar with user access audits, reviewing   SOC2 and/or ISO27001 controls 
• Have some technical background and/or hands-on experience with networking, including an understanding of routers, switches, WiFi, etc
• Embody customer service and communication skills 
• Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail

Bonus Points

• Coding Experience (Git, Github, Python, Bash)
• Experience with JAMF and Intune
• Okta Administration Certification 
• ACMT & ACIT Certified 

The US base salary range for this position at the start of employment is $105,000 - $154,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among other