Sr. Manager, Digital PMO, Technical Infrastructure

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position:

Intuitive’s Digital organization aims to improve patient care and empower care teams with unique data and insights from our integrated digital ecosystem. Program Managers in Digital are responsible for delivering new products and capabilities to our customers and partners.

We’re looking for a great Senior Manager for our Technical Infrastructure Program Management team.

The Technical Infrastructure team in Digital is responsible for the foundation of Digital’s services and capabilities: Infrastructure Engineering, Developer Enablement, Technical Operations, and Product Security. These capabilities ensure that Digital’s services are reliable, scalable, performant, and secure. We help both custom-developed and commercially available technologies, building and releasing stable, reliable, and scalable products for consumption by internal and external users. In this role you will manage a team of program managers chartered with driving the most challenging and crossfunctional initiatives of this team. We are looking for an experienced manager to coach, mentor, and grow our PgMs, while also helping shape and drive practice of PgM at Intuitive forward.

At Intuitive, Program Management is not a task-based job. We are responsible for successful outcomes and delivery. This means that while exceptional program management fundamentals are a must, we look for more.

We look for candidates who know what success looks like and know a personal stake in the services they help and the people they manage. People with a deep well of positive energy and with unbounded enthusiasm. We look for mentors who hold themselves and their teams to (almost, but not quite) impossibly high standards. Managers with unshakeable integrity, and deep wisdom and judgement. Doers, not presiders. Managers who know about the value of clear, measurable goals for the team and the organization. Managers who can presenting to execs as they are with their nose buried in a burndown chart. Managers who love managing different kinds of people in all their awesomeness and individuality. Managers who, upon taking leadership of a team, are a cause for widespread joy and celebration.

Roles and Responsibilities:

• Build and drive a high-performing, high-impact, cohesive team of program managers.
• Define, publish, mange, and deliver a broad infrastructure portfolio helping the Digital business unit and other business units across Intuitive.
• Help the team prioritize the tasks to focus on the critical activities that drive progress and avoid being sidetracked by less important issues.
• Manage the roadmap, priorities, scoping, timelines, resourcing, and requirements definition for this portfolio of projects.
• Help run and drive ongoing improvements to our technical program management processes and the way we scale new services and technologies.
• Work Jointly with cross-functional Product, Operations, and Engineering teams, Finance, Commercial, Legal, and other organizations both within and outside of Intuitive to deliver outstanding products for our customers.
• Partner with the cross-functional teams to ensure the right people are updated with the right information at the right time on status and ensure that cross-product dependencies are implied, planned for, and crisply executed.
• Perform risk analysis, develop contingency plans, and gather data from functions to proactively raise prioritization and scheduling tradeoff actions

Required Skills and Experience

• Demonstrated history of leadership in project, program, and portfolio management, technical infrastructure services management, at scale.
• Successful experience managing and coaching program managers, hiring outstanding people, and building high performing teams.
• Naturally accountable, self-starter, self-motivated, self-directed, self sufficient. • Outstanding communication and presentation skills, written and verbal, to all levels of an organization.
• Exceptional technical proficiency in cloud software development and infrastructure. Experience with development and commercialization of medical technology preferred.

Required Education and Training

• At least 12 years program & project management experience with a bachelor’s degree and 9 years with a masters degree.
• Project Management Professional (PMP) certification is preferred.
• Expertise of Design Controls under US and International Regulations preferred.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.