Social Service Associate Sailor Assistance and Intercept for Life (SAIL) - job 1 of 4

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

This position is still at the proposal stage and is awaiting award.

International SOS is looking for qualified individuals to be the Social Service Associate for the Sailor Assistance and Intercept for Life (SAIL) Program for The Navy Fleet and Family Support Program (FFSP) The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances. 

Key Responsibilities

• Maintain current schedules of SAIL Case Managers and Contract Remote SAIL Clinical Counselors providing individual appointments. Utilize FFSMIS to view schedules, to make client appointments, and send reminders to clients to confirm appointments.  
• Manage daily scheduling to ensure clients are notified of unscheduled SAIL Case Manager absence as soon as possible, rescheduling appointments in a timely manner at the client's request.  
• Maintain direct service metrics for SAIL Case Managers and Contract Remote SAIL Clinical Counselors for whom scheduling services are provided. 
• Ensure initial paperwork is forwarded to clients, following up to ensure paperwork is  
• complete, returned and uploaded into the appropriate client’s FFSMIS case record.  
• Provide a variety of Contract SAIL administrative support functions, such as scheduling data entry, attending coordination meetings and taking minutes for government representatives in attendance, scheduling appointments for SAIL Case Managers, SAIL Case Manager Supervisors and Contract Remote SAIL Clinical Counselors, screening and connecting potentially distraught or difficult callers to a SAIL Case Manager, SAIL Case Manager Supervisor or Remote SAIL Clinical Counselor, and maintaining referral and community directories.  
• Obtain and validate information on SAIL resource referrals to including researching the location of the ship/Sailor, identifying the correct Command POC, identifying demographic information for SAIL referrals, verifying the accuracy of the information received and completing the Sailor’s demographic record in FFSMIS. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Required Skills and Knowledge 

• Minimum educational qualifications for SAIL Social Services Associates include successfully completing a full 4-year course of study in human services or related field leading to a bachelor’s degree, from an accredited college or university, or equivalent combination of education and specialized experience in human services, social sciences, or related field.  
• SAIL Social Service Associates must respond well in pressured, crisis situations, and have excellent customer service skills. 
• Excellent facility with computer and office automation software is required. 
• Individual should be detail-oriented, self-motivated and able to work autonomously. 

For those that meet the basic qualifications of a Tier I provider as described in SECNAVINST 1754.8, they may provide SAIL case management tasks and have the following criteria: 

• Minimum educational qualifications include a master's degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs; a master's degree in social work accredited by the Council on Social Work Education, a master's degree in marriage and family therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education, or a doctoral degree in clinical or counseling psychology and a one-year clinical internship accredited by the American Psychological Association. 
• Tier I clinical providers must perform all clinical duties under the supervision of a licensed practitioner and under no circumstances can they provide independent clinical care. Independent licensure/certification shall be attained within a 36-month period from the date of hire. The following are key responsibilities for those meeting the criteria of a Tier I provider: 
  •  Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program. 
  •  Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS). Provide ongoing safety planning using the Veterans Affairs Safety Plan. 
  • Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures. Ensure enrolled Sailors are connected to behavioral health providers and other supportive resources, as indicated, throughout SAIL engagement. 
  • Collaborate closely with Sailor’s Command providing routine updates regarding 
  • Sailor risk, safety, and progress in their recovery in accordance with the DoDI 6490.08. 
  • Collaborate with Sailors behavioral health treatment provider(s), and other service providers upon receipt of release of information from the Sailor. 
  • Participate in virtual, program-specific, quarterly quality assurance procedures to ensure that all SAIL services provided are safe and of good quality. 
  • Document and maintain current records in the FFSMIS SAIL Record System for all SAIL contacts, assessments, and case management services provided IAW Navy requirements. 
  • Ensure Command referral information for Sailors who decline or who cannot be contacted is documented in the FFSMIS SAIL Record System. At the conclusion of SAIL services, alert command that SAIL services are ending and advise on procedures if the Sailor's risk of suicide related behavior returns. 
  • Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements. For clients wanting to make a restricted domestic abuse report, provide a warm handoff to the installation Family Advocacy Representative or FAP Victim Advocate. For clients wanting to make a restricted sexual assault report, provide a warm handoff to the installation Sexual Assault Response Coordinator or SAPR Victim Advocate. 
  • Ensure Sailors receive an initial evaluation by Military Treatment Facility/Emergency Department qualified staff after suicide-related behavior or ideation in accordance with local emergency response procedures and in coordination with the Sailors command 

Required Work Experience

• SAIL Social Service Associates must possess demonstrated experience providing administrative support to a medical or other social service office. Excellent facility with computer and office automation software is required. 
• Demonstrated experience providing advocacy or case management services is required.  
• SAIL Social Service Associates shall possess a broad range of specialized work experience including working with family programs, military or civilian social service agencies, and/or is a military family member with full understanding of the military lifestyle.  
• Demonstrated strong oral and written communication, assessment, data management, and advocacy skills.  
• Possess advocacy knowledge, skills, and abilities such as: working knowledge of state, federal, and local resources, as well as understanding, sensitivity, and empathy for sailors and family members from diverse racial, ethnic and socioeconomic background.  
• Agree to operate within established guidelines of the Navy FFSP Program. 
• Knowledge of the FFSMIS system is desired but not required. 
• Working knowledge of Microsoft 365. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Compensation|   Min: $18hr        Max: $40hr

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus.  International SOS complies with all federal, state, and local minimum wage laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.