We are seeking a highly motivated and detail-oriented Remote Customer Service Representative to join our team. As a key member of our Customer Service department, you will be responsible for providing exceptional customer service to our clients through various communication channels. This is a remote position, allowing you to work from the comfort of your own home.
Respond to customer inquiries and provide information about products and services
Resolve customer complaints and issues in a timely and professional manner
Process orders, returns, and exchanges
Maintain accurate customer records and documentation
Collaborate with other team members to ensure customer satisfaction
Excellent communication skills, both written and verbal
Strong problem-solving abilities
Ability to work independently and manage time effectively
Previous customer service experience preferred
Proficiency in Microsoft Office and CRM software
Attention to detail
Empathy and patience
Ability to multitask and prioritize
Adaptability and flexibility
1-2 years of customer service experience
Experience working in a remote role is a plus
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