Cloud Services Engineer

Description

Position Summary:

The Cloud Services Engineer’s primary responsibility is to support the data center operations on the Cloud Services team which consists of providing technical support, documentation, implementing systems, maintaining systems, and improving the processes and procedures of the Data Center to meet the defined business goals of the organization. This position may also include interaction with customers and HBS sales associates in both pre-sales, demonstration, and onboarding efforts.

Roles and Responsibilities/ Essential Functions:

• Work as a member of the HBS Cloud Services Team that provides Cloud Hosting and Data Center Hosting offerings to HBS’s account base.
• Perform and provide technical support to Heartland Data Center/Cloud Hosting customers.
• Obtain knowledge on other technologies, as directed by customer demand.
• Design, install, monitor, document, and maintain Data Center operations and its related systems.
• Evaluate, Design, and Implement new data center technologies and products.
• Configure and maintain monitoring services in Data Centers.
• System configuration of Windows/Linux Servers, Multi-Tenant cloud solutions, backup solutions, hypervisor servers, storage arrays, and network equipment.
• Responsible for proactive maintenance, upgrades, and support of Data Center systems with a focus on Windows/Linux Servers, Multi-Tenant cloud solutions, backup solutions, hypervisor servers, storage arrays, and network equipment.
• Disaster recovery planning and implementation for data center systems.
• Onboard new customers into Cloud Service offerings.
• Assist in achieving and maintaining SOC 2 Type 2 compliance in HBS’s Data Centers.
• Follow SOC 2 Type 2 controls and change management controls throughout the year.
• Contribute and enhance internal department process/system documentation.
• Our Data Center provides 24/7 coverage, and you will be in an on-call rotation.
• Service affecting upgrades and maintenance to data center systems will require to be performed outside of working business hours.
• Follow remote hands clients’ processes and procedures as requested by client.
• Ability to work in a team atmosphere as both a leader and contributor as assigned.
• At all times maintaining a professional and respectful demeanor.
• Cross-Education/Mentoring of other Data Center personnel, HBS Engineers, or related personnel.
• Assist internal IT in the design and implementation of strategic projects.
• Occasional travel to Data Centers as needed.
• Perform other duties, as assigned.

Requirements

Competencies

•  Accountability: Accountability looks at the extent to which an individual is willing to accept responsibility. This competency asks the question “How do you look at responsibility for your work?”
•  Active Listening: Active listening looks at the extent to which an individual actively attends to, conveys, and understands the comments and questions of others. This competency asks the question “How well do you really hear and understand what others are saying?”
•  Adaptability: Adaptability looks at the extent to which an individual can fit into a changing working environment. This competency asks the question “How readily can you adapt your way of working or thinking in response to changing workplace conditions?” 
• Communication: Ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. 
• Decision Making: Decision making skills look at the ability of the individual to select an effective course of action while controlling resources and expenditures. This competency asks the question “How well do you evaluate information and decide on an appropriate course of action?”
• Problem Solving: Problem solving skills looks at the ability of the individual to recognize courses of action which can be taken to handle problems or potential problems, and applying contingency plans to solve those problems. This competency asks the question “How effectively can you think through an issue and develop a solution to a problem?”
• Reliability: Reliability looks at the ability of the individual to be dependable and trustworthy. This competency asks the question “Do you see yourself as someone that is dependable?”
• Responsible: Responsibility looks at the ability of the individual to be trustworthy or answerable for their conduct. This competency asks the question “How trustworthy and reliable are you?”
• Time Management: Time management skills looks at the ability of the individual to effectively utilize available time for the completion of necessary job tasks. This competency asks the question “How efficient and productive are you in the utilization of available working time?”
• Working Under Pressure: Working under pressure looks at the ability of the individual to maintain composure when exposed to stress. This competency asks the question “How well do you handle stress in workplace situations?”

Required Experience:

• 1-3 years of hands-on IT experience, supporting a diverse set of systems infrastructure technologies and administration, including servers, networking, virtualization, and backup systems.

Preferred Experience:

• 1+ years’ of data center experience working with multi-tenant products and solutions
• 2+ years’ experience in server design, implementation, and administration
• 2+ years’ experience in network implementation and administration
• 2+ years’ experience in virtualization implementation and administration
• 2+ years’ experience in storage implementation and administration
• 2+ years’ experience in backup implementation and administration

Required Skills, Education and/ or Certifications:

• Bachelor's Degree and/or equivalent work experience
• Customer service-oriented skillset

Preferred Skills, Education and/ or Certifications: 

• Intermediate knowledge of Microsoft Server Operating Systems
• Intermediate Knowledge of VMware vSphere
• Intermediate Knowledge of Veeam Backup Solutions
• Basic Knowledge of HPE Storage technologies
• Basic Knowledge of Cisco UCS technologies
• Basic Knowledge of Cisco and Palo Alto Networking
• One or more of the following certifications: MCSA Windows Server, CCNA (route/switch), VCP, VMCE, PCNSA

Equal Opportunity Employer - Including Disabled and Veterans

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