Technical Service Representative
Technical Service Representative
OBIX
Overview of the Role
OBIX is seeking a dedicated and knowledgeable Technical Service Representative to join our Customer Service team. In this role, you will provide technical expertise and support throughout the project lifecycle, ensuring the successful integration of our products into clients' systems. This position reports to the Director of Customer Service, Jim Spoden.
Responsibilities
- Provide technical support to clients during and after project implementation, troubleshooting issues and delivering timely resolutions.
- Collaborate with clients to understand their technical requirements, constraints, and objectives.
- Perform remote diagnostics and monitor the technical status of installations as needed.
- Develop and maintain technical documentation, including user manuals and training materials.
- Act as a subject matter expert for the software solution.
What We Can Offer
- Opportunity for challenging projects and professional growth
- 3 weeks’ vacation and 5 personal days
- Comprehensive benefit package
- Lifestyle rewards
- Flexible work options
Requirements
- Education in Information Technology, Computer Science, or a related field.
- Experience in technical consulting, software implementation, or a related area.
- Proven problem-solving and analytical skills, with keen attention to detail.
- Proficiency in programming languages.
- Excellent communication and interpersonal skills.
- Understanding of software architecture, databases, networking, and web technologies.
What Would Make You Stand Out
- Experience with electronic health records (EHR) systems.
- Familiarity with perinatal data systems or healthcare software solutions.
- Certifications in relevant technical areas.
Perks of Working at Harris
- Comprehensive compensation and benefits package, including paid time off that includes personal, vacation, and holiday pay.
- Company-subsidized medical, dental, vision, matching 401(k), EAP, FSA, HSA, HRA, short/long-term disability, and life insurance.
- Company-provided training and development.
- Telework program.
About Us
OBIX, a business unit of Clinical Computer Systems, Inc. (CCSI), specializes in developing and supporting the OBIX Perinatal Data System, a comprehensive software solution designed for labor and delivery departments in hospitals. Operating within the healthcare industry, OBIX focuses on enhancing maternal and fetal monitoring by integrating seamlessly with hospitals' electronic health records (EHRs). Their offerings include real-time surveillance of fetal heart rates and maternal vital signs, comprehensive perinatal records, and various integration options to streamline clinical workflows. OBIX serves a diverse clientele, including hospitals and healthcare facilities across the United States and internationally, such as Dubai Health, which partnered with OBIX to enhance maternity and newborn care. As part of Harris Computer's healthcare vertical, OBIX remains dedicated to supporting obstetric professionals in delivering optimal outcomes for mothers and babies.
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