Customer Service Representative

Description

Customer Service Representative ~ NuBlue Service Group

NuBlue Service Group is an organization that has roots of proven success as far back as 1961. Over the course of the last several years, we have merged multiple flourishing brands to create one powerhouse of a Team. Our family of elite level home service professionals are driven to provide dependable solutions that make our customers' lives easier and more enjoyable. We stand behind our work and guarantee satisfaction because we truly believe that our team is the best and brightest in the industry. Together we stay hungry to go the extra mile, humbly learn through continuous training, and remain focused on delivering a new level of service excellence. Our commitment is to remain ready to step up and do whatever it takes to get the job done right while embracing every opportunity to enhance the lives of our team, customers, and community. NuBlue, where we are proudly redefining service excellence.

Why We Want You!

NuBlue Service Group is currently seeking an ONSITE EXPERIENCED, CHEERFUL Customer Service Representative to join our team. We are seeking a HIGHLY MOTIVATED individual, who will continue to help us EXPAND our reputation throughout North Carolina. If you're humble, hardworking, and hungry for the next step in your career, we’ll give you the tools you need to succeed - all you have to do is say yes.

What’s In It For Me?

• Stability: Fast growing family-oriented business
• Benefits: Insurance, 401K, paid time off, etc.
• Engaged: Positive team-focused work environment with great employee engagement

Requirements

What Will I Be Doing?

• Achieve successful booking rates by building value in our Technicians and our Company
• Professional and respectful communication with customers and teammates
• Actively participate in both inbound and outbound phone call campaigns
• Effectively navigate through call scripts while showing empathy to customers concerns
• Accurately document customers' concerns in our world class software program(s)
• Communicate in a timely manner with customers reaching out through online portal(s)
• Maintain and promote a friendly, positive, and professional environment
• Provide feedback on customer service process professionally to improve teams’ efficiency
• Actively participate during Team meetings and one-on-one meetings
• Escalate queries and concerns to proper channels by effective and timely communication
  

Do I Have What It Takes?

• Strong Interpersonal and Customer Service Skills
• Preferred minimum of 1 – 2 years of experience
• Ability to answer a high volume of calls and emails daily
• Analytical and problem-solving skills
• Attentive, friendly, and patient
• Effective time-management skills
• Positive and driven team player
• Proven track record of excellent attendance
  

Last, but not least, you will be appreciated by our team, the customers, and will have a direct impact on the success of the entire organization. If you enjoy answering calls, making customers happy and being a team player then we encourage you to join the best Customer Service team around and apply to this AMAZING opportunity today!

We look forward to speaking with you!

NuBlue Service Group is an equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.