Customer Success Manager, Google Marketing Platform

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing roles, or 3 years of experience with an advanced degree.

Preferred qualifications:

• 4 years of experience in marketing with Ads, Analytics, and third-party measurement and App platforms.
• Experience in video, display, app, and social advertising solutions.
• Experience in digital advertising sales, product marketing, or product/project management.
• Experience working with or for agencies.
• Ability to build customer relationships and present solutions.

About the job:

Businesses of all shapes and sizes rely on Google’s unparalleled
advertising solutions to help them grow in today's dynamic marketing
environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

As a Customer Success Manager, you will drive Google Marketing Platform technology adoption and long-term product usage. In this role, you will focus on project managing and coordinating complex processes, problem-solving, communicating across different stakeholder groups, and staying advanced with marketing technology for data collection, measurement, and media activation.

Google's Large Customer Sales (LCS) teams are strategic partners and
industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.

The US base salary range for this full-time position is $103,000-$148,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities:

• Project manage multiple projects simultaneously and coordinate internal resources across many functional areas to meet customer needs.
• Create learning agendas for client on-boarding and ongoing enablement. Lead scaled trainings, product sessions, and account-specific activation sessions in partnership to drive business growth or platform/feature adoption and error mitigation.
• Drive feature adoption to ensure Third-Party Cookie Deprecation (3PCD) readiness and platform stickiness and answer Agency inbound questions, platforms usage and features and resolve technical roadblocks.
• Build and maintain a strong knowledge of Google Marketing Platform product capabilities (with a focus on DV360 and CM360), how they integrate with one another and increasingly how they work with Google Cloud.
• Maintain relationships with agency clients, understand their challenges and needs in order to better enable their success with our tools.