Back Office Manager
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Job Type: Full-Time
Schedule: M-F 10am - 6pm
- Drive membership retention by engaging with current members and promoting renewals and upgrades.
- Collaborate closely with the General Manager to resolve member concerns and operational issues.
- Serve as the liaison to the Corporate Customer Care Department, ensuring a smooth communication flow.
- Proactively manage cancellations and work toward member retention whenever possible.
- Oversee daily cash handling procedures, including timely bank deposits and adherence to all cash management protocols.
- Manage retail sales processes, ensuring accurate transactions and inventory tracking.
- Maintain a clean and welcoming environment by partnering with the cleaning team and overseeing daily cleaning checklists.
- Ensure all member concerns are addressed promptly and professionally.
-
1–2 years of relevant experience in operations, customer service, or sales
-
College degree preferred, but not required
- Strong leadership, communication, and organizational skills
- Ability to handle difficult situations with patience, professionalism, and tact
- Comfortable with basic cash handling and computer systems
- Background in fitness or wellness is a plus
Average salary estimate
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