Senior Associate/Associate, Business Operations

About Protocol Behavioral Health

Protocol provides cancer-specific behavioral health treatment to patients by partnering with oncology clinics and cancer centers. Oncology patients are at heightened risk of mental health disorders and suicide, and those conditions negatively impact patient outcomes, treatment adherence, and total cost of care. Our approach is designed to meet patients where they are—emotionally, logistically, and financially. We deliver high-quality mental health support for cancer patients using the collaborative care model, integrated directly into oncology treatment centers. The team consists of top tier executives and operators who have depth in experience across behavioral health, healthcare services and oncology payer relationships across firms such as Equip, agilon health, IntegraConnect, Cancer Treatment Centers of America, and more.

Guiding principles in how we deliver care at Protocol:

• Increasing Capacity

We train and support behavioral health care managers to specialize in psycho-oncology, addressing the supply gap and building a sustainable, expert workforce.

• Improving Access

By partnering with oncology clinics, we embed behavioral health services into the patient care flow. Patients are referred directly by their providers and connected to experts who understand cancer-specific challenges.

• Enhancing Affordability

Care is billed through the oncology practice using patients’ existing insurance—eliminating the high out-of-pocket fees typically associated with private behavioral health providers.

• Maximizing Convenience

We deliver care via secure telehealth, reducing the need for extra clinic visits and making support available no matter where patients live.

About the role

Reporting to the Senior Director of Operations, the Senior Associate/Associate, Business Operations will support Core Business Operations on a variety of projects, ensuring patient care is delivered seamlessly for patients and oncology provider partners, managing and organizing data for KPI tracking, and standardizing operations to prepare us for continued growth and scale. The ideal candidate is a highly organized team player with strong analytical skills, impeccable time management, and the ability to prioritize and multitask effectively across cross-functional teams, both internal and at our partner groups.

This role is meant for someone who is driven and inspired by the mission and motivated by a highly ambitious team. It is an ideal opportunity for someone who is interested in the early stage space and is intrigued by entrepreneurial environments.

This is a full time, remote position at either the Senior Associate or Associate level. Title and compensation will align with experience.

In this role you will:

• Maintain reports and dashboards to track service line performance

• Support the implementation and execution of best practices to increase clinician productivity and service scalability

• Support day-to-day care delivery operations activities including working directly in electronic health record (EHR) systems

• Assist with new provider onboarding as we grow and scale our care team

• Perform other duties as assigned

Who are we looking for?

• An individual with 1-3 years of work experience in project management or business operations; experience supporting business operations in healthcare delivery is a plus

• Self-starter with excellent time management and organizational skills

• Strong communicator, both written and verbal

• Comfortable in cross-functional environments and demonstrates a collaborative approach in all workflows

• Open to both receiving and communicating feedback with a learner’s mindset

• Thrives in a fast-paced, nimble and innovative environment with a willingness to move multiple priorities forward and adapt processes as new information is incorporated

• Willing and able to travel as necessary (5%)

Why work at Protocol?

Working at Protocol Behavioral Health means joining a purpose-driven team at the forefront of transforming cancer care through compassionate, integrated mental health support. Every team member plays a vital role in addressing one of the most overlooked challenges in oncology: ensuring patients have timely access to high-quality behavioral health care. With a leadership team composed of seasoned experts from top healthcare and behavioral health organizations, Protocol offers a rare opportunity to learn from the best while helping build something truly meaningful from the ground up.

We foster a collaborative, mission-first culture where innovation, empathy, and excellence are not just encouraged, they're expected. Employees benefit from flexible remote work, competitive healthcare coverage, generous paid time off, and the fulfillment of knowing their work directly improves lives. If you're looking to grow professionally while making a tangible difference in healthcare, Protocol could be a great fit for you.