Sales Manager

Position Summary  

Ensure Customer Satisfaction is achieved and maintained by leading and managing our customer service team in the establishment and ongoing delivery of customer requirements/commitments as well as maintaining exceptional customer relationships.  This role will be a key primary liaison responsible for collaboration and communication throughout CANPACK US regarding new or existing products, projects, changes, rollouts, etc. associated with our customer accounts.  

Essential Functions Key Deliverables 

• Ensure CANPACK is at the forefront and current with the customers’ requirements, packaging changes, graphics, and product delivery. 

• Understand and communicate short- term and long-term customer needs: including product / packaging requirements, required inventory levels, and delivery execution. 

• Propose solutions based on customer needs and CANPACK’s operational capacity and capability. 

• Develop and manage strong internal customer service representatives to directly support individual customer locations.  

• Advises on areas of vulnerability (Service, Quality, Product, etc.) that could result in loss of customers, market share, or company reputation. 

• Create alignment and consistency throughout the CANPACK US customer service organization  

• Collaborate with commercial, supply chain, graphics, and operations teams to ensure outstanding delivery of products and service. 

• Ensure customers have knowledge of and are compliant to ordering guidelines. 

• Maintains customer confidentiality. 

Knowledge/Skills/Experience:  

• Associate degree and/or significant experience in a related/similar field  

• Excellent track record of Customer and Account management internally and externally. 

• Demonstrated history of leading a customer service organization. 

• Strong communication skills throughout all levels internally and within customer organizations.  

• Ability to develop strong relationships with customers and internally. 

• Self-motivated and able to work without significant supervision in a fast-paced, high-volume, customer-facing role. 

• Innovative problem solver with a solution-oriented mindset. 

Physical Demands  

N (Not Applicable) Activity is not applicable to this position.  
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)  
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)  
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)  

Lift/Carry 10 lbs or less  F11-25 lbs   F  
Push/Pull10 lbs or less  F 11-25 lbs   F  
Stand  O   
Walk  O   
Sit  O   
Manually Manipulate O   
Reach Outward  O   
Reach Above Shoulder  O  
Climb  O  
Crawl  O  
Squat or Kneel  O  
Bend O  

Other Physical Requirements  
Vision (Near, Distance, Color, Peripheral, Depth)  
Sense of Sound - Ability to understand conversational speaking  
Sense of Touch  
Ability to wear Personal Protective Equipment (PPE) - per safety guidelines  
Mobility to cover expansive manufacturing environment  

Work Environment  
  
Ability to work in an environment that can become very hot (temperature) depending on the weather.  

Reasonable Accommodations Statement  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.