Job Description Summary

For roles that are responsible for customer relationships, specifically those dedicated to the time periods during, after and related to quality isuses. Responsible for customer engagement, monitoring customer satisfaction, customer data gathering, and acting as a conduit/facilitator of activities that prevent or resolve quality issues.

Job Description

Job Description Summary:

The Customer Quality Leader at GE Vernova will play a pivotal role in enhancing customer satisfaction and driving quality improvements across strategic client engagements. This position entails the management and oversight of customer health cards, coordination of strategic discussions, and leadership in quality initiatives. The successful candidate will be responsible for maintaining and governing the COPQ dashboard, facilitating Kaizen events, supporting executive leadership presentations, and integrating quality data across the enterprise.

Key Responsibilities:

Quality Data Governance: Lead data governance efforts for the COPQ dashboard, ensuring data integrity and alignment with business objectives. Integrate COPQ and Major Event (ME) data across the enterprise, acting as a custodian and steward to ensure data accuracy and consistency. Maintain COPQ dashboard functionality, ensuring adaptability and responsiveness to business needs as results are presented. Customer Health Cards Management: Gather information, set up calls, prepare and manage the development of customer health cards for specific customers. Coordinate discussions with the Strategic Account Executives (SAE), Business Quality Leaders, and the Quality council to collect Cost of Poor Quality (COPQ) and Major Event data, ensuring accurate and current status reports. Improve Customer Quality Experience: Collaborate with internal teams to develop solutions and to accelerate "get well plans" for specific customers, ensuring timely resolution of quality issues. Lead and/or facilitate kaizen events to drive continuous improvement and operational excellence within the organization and aligned to the Hoshin Kanri (Strategy Deployment) action plans.

Qualifications:

• Bachelor's Degree from an accredited college or university.
• Demonstrated ability to implement sustainable changes successfully in transactional environments.
• Impactful communicator with experience problem solving, working, and leading cross-functionally in large, matrixed organizations; understands how to navigate diverse cultures and relationships.
• Highly collaborative person, comfortable with conflict and debate normally associated with change.
• Proven mentoring and coaching abilities; demonstrated ability to motivate and inspire others and to lead with humility, transparency, and focus.
• Strong interpersonal, writing, and presentation skills; ability to conceptualize, structure, and present compelling stories to a wide range of audiences.
• The ideal candidate will possess strong analytical acumen and expertise in data governance and visualization, with proficiency in tools and technologies such as MS-Excel, Python, SmartSheet, Power BI, Tableau.
• Strong alignment with GE Vernova Way, including being a strong advocate for creating diverse and inclusive environments.

The base salary range for this position is $120K to $165K USD Annual.

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience. In addition to base pay, this position is eligible for a discretionary annual target bonus.

Additional Information