Senior Customer Delivery Manager
Skills
- Exceptional customer relationship management skills.
- Strong project management expertise.
- Excellent written and verbal communication skills.
- Technical knowledge including Google Suite and Jira.
- Analytical and problem-solving abilities.
- Leadership and team motivational skills.
- Ability to manage complex customer implementations.
Responsibilities
- Oversee planning, execution, and completion of customer-focused projects.
- Act as primary contact for customers and senior management regarding projects.
- Lead and motivate project teams to achieve goals and meet milestones.
- Define project goals aligned with company strategy and customer needs.
- Manage project risks, issues, changes, and communicate status effectively.
- Develop best practices, templates, policies, and tools for delivery excellence.
- Collect feedback for continuous improvement of project processes.
- Coach and mentor junior Customer Delivery Managers.
Education
- Bachelor's degree or equivalent experience.
Benefits
- Flexible working arrangements with hybrid model support.
- Home office reimbursement program.
- Baby bonus and parental leave top-up.
- Online learning and networking opportunities.
- Electric vehicle purchase incentives.
- Competitive medical and dental benefits.
- Retirement savings program.
Average salary estimate
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