Revenue Operations & Billing

Description

We seek a detail-oriented and experienced professional manager to oversee our billing, revenue reporting, and customer contract database by utilizing and optimizing our 3PL Warehouse Management System (WMS) operations. This role involves overseeing customer contracts, invoicing, revenue reporting, WMS configuration, and cross-departmental training and support. In addition to customer interaction, this role will regularly interact with Sales, Operations, IT, and Accounting. A strong background in WMS platforms—particularly High Jump and/or Navision—and strong Excel skills are highly preferred.

Key Responsibilities:

Billing

• Oversee and be responsible for generating weekly invoices, including both system-generated and manual billing.
• Prepare month-end manual invoicing, including storage, square footage, and shortfall billing.
• Ensure accuracy and timeliness of all billing procedures for multiple locations.

Revenue Reporting

• Develop and maintain revenue reports by customer and facility weekly and monthly.
• Work with Sales to create and update annual revenue forecasts and with monthly actuals.
• Audit inventory and item card setup for accuracy and consistency.
• Provide reports to management on revenue, historical billing, and square footage.

Customer Contract Management

• Maintain a database of customer contracts with key provisions identified to ensure alignment with the scope of work.
• Process amendments for renewals and/or changes in the scope of work.
• Track renewal/expiration dates and notify customers of upcoming changes.
• Analyze contract profitability and recommend pricing adjustments (e.g., CPI      increases).
• Update billing rates in WMS accordingly.

Training & Support with CSAS

• Train CSAS and operational staff on WMS usage and billing operations.
• Onboard new hires on WMS processes and documentation.
• Act as a knowledge resource for WMS-related questions and training needs.

New Customer WMS Setup

• Meet with customers during onboarding to define WMS configuration requirements.
• Validate WMS setup to support accurate inventory and billing workflows.
• Troubleshoot WMS issues and implement efficient, scalable solutions.
• Coordinate with IT and Operations teams to optimize system processes.

Accounting Support

• Provide requested reports to management on revenue, historical billing, and square footage.
• Maintain accurate and updated revenue forecasts.
• Fulfill ad-hoc accounting data requests.

Requirements

• Applied experience managing a 3PL Warehouse Management System. 
• Proficiency with High Jump and/or Navision is preferred.
• Strong Excel skills required (forecasting, pivot tables, VLOOKUP, etc.).
• Strong analytical, organizational, and problem-solving abilities.
• Effective communication skills to liaise with internal teams and external clients.
• Attention to detail and ability to manage multiple priorities.

Benefits

• Medical, Dental, Vision, and Retirement Plans
• Competitive pay
• Paid weekly
• 401(k) with 4% company match
• Paid Time Off (PTO)
• Opportunities for advancement