Service Manager - job 1 of 3

Founded in 2010, Fun Town RV (FTRV) has grown into Texas’s largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!

Overview:

The Service Manager is responsible for leading the Service Department to achieve operational excellence, financial performance, and superior customer satisfaction. This role includes overseeing service operations, personnel management, process development, and compliance with safety and regulatory requirements. The Service Manager will coordinate between departments and promote a culture of accountability, training, and continuous improvement.

Department Operations & Performance

• Lead the Service Department to meet or exceed operational goals in customer satisfaction and profitability.
• Forecast departmental objectives and manage daily operations to align with long-term goals.
• Monitor and enforce compliance with safety protocols and applicable local, state, and federal regulations.

Staff Management & Development

• Recruit, train, and supervise department staff including Service Advisors, Technicians, Parts, Warranty, and PDI personnel.
• Oversee work schedules and adherence to company policies and procedures.
• Provide ongoing training, coaching, and performance evaluations to support employee growth and productivity.

Customer Satisfaction & Quality Control

• Promote a customer-first culture within the service department.
• Resolve escalated customer complaints tactfully and professionally.
• Monitor service delivery to ensure quality standards are consistently met.

Process Implementation & Efficiency

• Implement and refine service workflows to improve efficiency and reduce downtime.
• Collaborate with other department managers (Sales, Parts, Admin) to ensure smooth interdepartmental communication.
• Track departmental KPIs and take corrective actions to achieve performance benchmarks.

Reporting & Compliance

• Maintain accurate records of service operations, employee performance, and departmental performance metrics.
• Ensure systems (e.g., DMS) are used effectively to manage work orders, parts, and service schedules.
• Perform other duties as assigned by management.

Supervisory Responsibilities:

• Directly supervises 1–4 subordinate supervisors across Parts, Warranty, and PDI departments.
• Responsible for 2–20 total employees within those units and 1–10 additional non-supervisory service staff.
• Performs full management responsibilities including hiring, training, scheduling, discipline, and performance management in accordance with company policies and applicable laws.

• High school diploma or equivalent required; post-secondary education in business or automotive/service management is a plus.

• Prior management experience in RV, automotive, or powersports service environments required.
• Strong understanding of dealership service operations and best practices.
• Proficiency with dealership management systems (DMS) and Microsoft Office Suite.
• Excellent organizational, sequencing, and problem-solving abilities.
  Strong communication and interpersonal skills to lead teams and manage customer relationships.

Competencies:

• Job Knowledge – Learns quickly, understands service workflows, and applies dealership procedures effectively.
• Technology Use – Proficient with relevant platforms; leverages technology to improve departmental outcomes.
• Customer Service – Demonstrates empathy, tact, and responsiveness in handling customer issues.
• Managing People – Provides clear direction, supports development, and holds staff accountable.
• Cooperation – Works collaboratively across departments to support the overall success of the dealership.
• Dependability – Follows through on commitments and manages competing priorities effectively.
• Personal Appearance – Maintains professional grooming and attire consistent with leadership responsibilities.

Physical Requirements: 

• Prolonged periods of sitting, walking the lot, and standing during customer or technician interactions.
• May be required to lift or move up to 25 lbs on occasion.

• Competitive salary based on experience.

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Leadership bonuses or performance incentives.

Join Our Growing Team!

At Fun Town RV, we value our employees and provide opportunities for career advancement in an exciting, fast-growing industry. If you’re ready to be part of a company that values hard work and dedication, apply today!

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.