Customer Service Representative

Our Customer Service Representatives provide outstanding client care for our students, instructors, and external customers. The winning candidate will be self‐starting, enjoy the smallest details, be highly customer‐care oriented, exceedingly organized, eternally upbeat, and always seeking perfection. We are looking forward to having you join our team if you possess strong people skills, great phone etiquette, elevated computer capabilities, and a well‐established good sense of humor.

Customer Service Representatives work closely with our Dispatch, Operations, and Accounting Departments. They conduct all customer financial transactions and administer customer accounts. They assist in the management of the FITA Pilot Shop by identifying and maintaining proper inventory levels through consistent tracking and ordering.

Responsibilities Include:

• Warmly greet customers and answer phones while referring customers to appropriate departments and personnel. Ensure all customer requests are satisfied in a timely manner

• Conduct sales transactions; perform data entry to compute sale prices for goods and services, total purchases, process cash, credit card, and check payments for goods and services

• Maintain electronic records of financial transactions; prepare and present reports on expenditures and revenue

• Prepare invoices, purchase orders, shipping, and receiving documents

• Maintain inventory of Pilot Shop Store; tracks sales and determines quantity levels of inventory line items based on frequency of demand/sales

• Maintain customer accounts and billing information; collect and process payments

• Closely work with FITA accounting department in identifying inconsistencies and solutions, using established procedures as required

• Maintain client lobby and lounge area; buy office supplies, lounge supplies, and other peripheral items using approved vendors

• Serve as LaserGrade test proctor when required

• Additional duties as assigned by the Operations Manager

Education/Requirements:

• High School Diploma

• College Degree preferred, but not required

• Exceptional verbal communication skills and the ability to work in harmony with individuals of differing cultures and ethnic backgrounds

• MS Office proficient

• Positive can‐do, team‐player attitude

• Ability to work a flexible schedule, including weekends, evenings, and holidays

• Experience in retail sales and point-of-sale software preferred

• Customer Service background required

Equal Opportunity

Florida Institute of Technology does not discriminate on the basis of race, color, national or ethnic origin, religion, disability, age, genetic information, marital status, citizenship status, veteran status, and other legally protected characteristics in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex.  Inquiries concerning the application of the Non-Discrimination and Anti-Harassment policy may be directed to the Equal Opportunity Director and Investigator at 150 West University Blvd, Melbourne, FL 32901, or email kgarrett@fit.edu, or +1 321-674-7153; or to the U.S. Department of Education Office for Civil Rights.

Americans with Disabilities Act

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling the Office of Human Resources at 321-674-8100.

Annual Security & Fire Safety Report

The federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires colleges and universities, both public and private, participating in federal student aid programs to disclose campus safety information and impose certain basic requirements for handling incidents of sexual violence and emergency situations.

Florida Tech’s 2024 Annual Security and Fire Safety Report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Florida Tech, and on public property within, or immediately adjacent to and accessible from, the campus.
 
The numbers provided include crime statistics reported to local law enforcement agencies, campus security and other Campus Security Authorities.
 
The report also includes institutional policy statements regarding campus safety and security measures, descriptions of prevention and awareness programs, related university procedures and important guidance, and other essential safety information.

You can obtain a printed copy of this report at the Department of Security Welcome Center located at 3126 Panther Place during normal business hours or by accessing the following website: 2024 Annual Security and Fire Safety Report.

Official Transcripts

Official transcripts of all collegiate work must be sent directly from the attended institution to the Office of Human Resources prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES).

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