Technical Manager

Description

About Us

Family Entertainment Group is a leading provider of family-focused entertainment experiences across the country. Our brands, including In The Game and Bonkers, deliver fun, interactive environments for guests of all ages. 

Position Summary

The Technical Manager is responsible for overseeing the daily operations and performance of the technical team, ensuring all arcade and game equipment is maintained in top condition. This role ensures high-quality service, guest satisfaction, regulatory compliance, and operational efficiency. The Technical Manager sets performance standards, drives continuous improvement, and fosters a positive, safety-focused work environment.

Key Responsibilities

Leadership & Supervision

· Supervise, train, and develop Technicians and Technical Assistants

· Conduct interviews, performance reviews, and assist in hiring and terminations

· Provide coaching, progressive discipline, and recognition as needed

· Ensure consistent communication, feedback, and quarterly performance check-ins

· Foster collaboration across departments and represent the team in internal meetings

Operations & Maintenance

· Troubleshoot, repair, and maintain arcade games and attractions

· Develop and manage preventive maintenance schedules

· Ensure all equipment meets company and safety standards

· Track and control parts inventory; minimize downtime and expenses

· Monitor and maintain a clean, organized, and safe work area

· Lead by example by working shifts and supporting peak hours as needed

Customer Service & Quality

· Resolve guest concerns promptly and professionally

· Ensure a superior guest experience by keeping games in excellent condition

· Uphold company values in service delivery and presentation

· Support compliance with quality assurance programs and safety protocols

Additional Duties

· Support other locations with game moves or operational improvements

· Assist in company initiatives and projects as assigned by the General Manager

· Represent the company with professionalism and a solutions-oriented mindset

Requirements

•   A background in arcade game and attraction maintenance or experience working with similar equipment in related industries such as casinos, bowling alleys, etc.
• Experience in troubleshooting and repairing electrical and mechanical issues
• Ability to act as a leader by example
• Experience assembling and disassembling mechanical components
• Ability to follow directions closely and accurately
• Experience with electrical soldering
• Ability to use a multimeter
• Ability to inventory a wide range of tools and maintain an organized work area
• Basic computer skills and some IT experience

Qualifications

· High school diploma or equivalent; technical training preferred

· Minimum 3 years of hands-on experience as a technician or in a similar role

· Supervisory experience a plus

Apply now to join our growing team and help us create memorable experiences in our locations.

Family Entertainment Group is an equal opportunity employer.