Director, Meeting Services (pharma agency exp)

EVERSANA INTOUCH® is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

And as a part of EVERSANA, a pioneer in next-generation commercial services, we connect dots that other agencies can’t, helping drive commercialization success. 

Our eight affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Engage, EVERSANA INTOUCH TTC, EVERSANA INTOUCH Media, and EVERSANA INTOUCH International. 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA INTOUCH, our people, clients and most importantly, the patients we serve.   

The Director, Meeting Services is responsible for the management of team members under the supervision of the VP, Meeting Services. Responsible for achieving financial objectives by accurately forecasting hours for themself and team members assigned and pass-through costs on assigned projects. The Director is also responsible for leading a high volume of meetings and managing clients for logistics projects. This role is responsible for contributing and supervising strategically and tactically on assigned accounts, as appropriate for Meeting Services.   

This open role has a diverse position with the need to own your own client projects and experience in all types of meetings that pharmaceutical companies are involved in such as congresses, product theaters, advisory boards, focus groups, speaker bureaus, launch, POA and national sales meetings. Coordinating and communicating with other teams across the larger agency and able to offer advice that serves our clients as the subject matter expert with your vast industry knowledge.

• Being responsible for managing all program logistics, including but not limited to venue/site selection, contract negotiations, travel, food and beverage, meeting room sets, audio-visual and production, hotel rooming lists, ground transportation, and ancillary vendors (i.e., entertainment, activities, décor, photographer)  

• Being responsible for independent planning, organizing, and seamless execution of live and high-quality virtual event meetings with multimedia components. Including but not limited to:  

• Virtual platform configuration  

• Manage technology vendor  

• Schedule and execute rehearsals to ensure all parties are prepared for success  

• Attendee management and communication  

• Offer guidance to clients and attendees with confidence as to the best format and meeting timings.   

• Building and customizing registration websites and recruitment material templates with program-specific information and coordinating distribution to all attendees according to necessary timelines  

• Ensuring the highest standards of quality control of client materials and, as appropriate, developing best practices protocols for project teams to facilitate such quality control   

• Being responsible for the oversight and management of program recruitment and attendee management  

• Reviewing and approving meeting specifications from all perspectives such as attendees, vendors, etc., and offering recommendations to reduce costs  

• Ability to pull reports (Job usage, finance, or Cvent) for team members cross-functionally   

• Attending and participating in new project briefings and kick-off meetings and recommending the planner for the team.  

• Attending multiple internal meetings with client services, meeting services, and other key personnel to discuss project status, etc.  

• Working on-site and leading the logistics team at large meetings to coordinate meeting logistics/ activities with Client Services, venue, and vendors, and offering assistance to team members  

• Reviewing and reconciling final invoices and pass-through costs within mandated timelines  

• Tracking and preparing accurate attendee spend reports to comply with the Open Payment Guidelines  

• Negotiating the best available rates and contract terms with vendors for owned meetings such as hotel F&B, A/V, ground, etc.  

• Owning the budget (hours & OOP) on assigned meetings and advising the project team of the possible risks. Discussing with the client the challenges and recommendations for correction  

• Identifying operational change opportunities to improve program execution or increase efficiency and/or decrease costs and elevating and owning the potential plan to the management.  

• Building budgets for a requested meeting based on provided parameters  

• Participating in new business pitches which require Meeting Services either for Speaker Bureau or Live  

• Routinely assessing vendors for efficiencies and fit  

• As a people manager, being responsible for career development, training, and mentoring.  

• Direct report responsibility of forecasting hours and reporting of high/low risks to the VP  

• Reviewing department policies, procedures, and forms and working with the VP to stay proactive in updates  

• Supporting bi-weekly team meetings in conjunction with the VP in the assigned areas  

• Maintaining and/or exceeding minimum billable utilization percentages for the position level 

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 

• All other duties as assigned 

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.  

• Education: Bachelor’s degree or 12 years in a pharmaceutical hospitality role.  

• Experience and/or Training: Planning for live, virtual, or hybrid meetings; knowledge of hotel bookings and air travel  

• Licenses/Certificates: CMP (Certified Meeting Professional) preferred but not required  

• Technology/Equipment: Cvent or another similar registration platform, Excel 

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $88,000 to $130,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). EVERSANA reserves the right to modify this base salary range at any time. 

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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