E-commerce Business Analyst

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. 

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups. 

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace. 

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, and Austin. We offer a hybrid work environment with a balance of collaboration and flexibility.

As an E-commerce Business Analyst you will be instrumental in driving data-driven decision-making across EBG’s diverse e-commerce verticals and platforms. You’ll partner closely with leaders in Sales, Marketing, Merchandising, Product, Partner Development, and Operations to uncover critical insights and trends that directly contribute to revenue growth and customer experience.

THIS IS A HYBRID ROLE THAT REQUIRES TUE & THU IN OFFICE. NEW YORK, NEW YORK location.

In this role you will:

• Provide strategic analysis including identifying key trends, anomalies, and opportunities within our marketplace, with a holistic view of the customer journey from acquisition to conversion to retention. 
• Analyze the revenue per user and transactional profitability, monitoring key metrics such as Return on Investment (ROI), Customer Lifetime Value (LTV), and Customer Acquisition Cost (CAC).  
• Analyze the profitability and performance of various affiliate partners and distribution channels to optimize investment and strategy. 
• Collaborate with our analytics team to build and maintain robust dashboards, reports, and models that track key performance indicators (KPIs) and overall business health. 
• Work hand-in-hand with cross-functional teams to define critical metrics, conduct root cause analyses, and recommend actionable strategic initiatives. 
• Provide data insights to support and optimize pricing, merchandising, and promotional strategies. 
• Conduct competitive benchmarking and market analysis to inform and refine our overarching business strategies. 
• Partner with product teams to assess the impact and effectiveness of new features and product enhancements. 
• Contribute to forecasting, budgeting, and broader business planning processes. 
• Present complex findings and strategic recommendations clearly and concisely to senior leadership. 

#LI-Hybrid

Salary: $107-120,000

• Bachelor's degree in Business, Economics, Data Science, Statistics, or a related quantitative field. A Master's degree in a relevant field is a plus
• 5+ years of progressive experience as a Business Analyst, Data Analyst, or in a similar analytical role within consulting, e-commerce or digital marketplace environment
• Ability to build financial models and business cases leveraging complex datasets and inputs.
• Proficiency in data analysis tools (Excel required) and in leveraging data visualization platforms to create financial models and detailed analysis (e.g., Tableau, Adobe Analytics, ThoughtSpot, or similar)
• Familiarity with web analytics platforms such as Google Analytics, Adobe Analytics, or similar.
• Exceptional analytical acumen including problem-solving skills with a proven ability to translate complex data into clear, actionable business insights
• E-commerce Expertise including a strong understanding of marketplace dynamics and multi-vertical business models ideally in travel or consumer product categories
• Excellent communication and presentation skills, with the ability to effectively engage and influence stakeholders at all levels, including executive leadership
• Demonstrated project management skills including the ability to manage multiple projects concurrently in a fast-paced environment and meet tight deadlines

What Sets You Apart:

• An outstanding ability to connect data insights to broader business objectives and contribute to strategic planning
• Experience working in consulting, gaining diverse business and industry exposure
• Naturally inquisitive, with a proactive approach to exploring data, identifying new questions, and driving insights without constant direction
• Strong business acumen and understanding of revenue and profitability drivers
• A meticulous attention to detail, ensuring accuracy and reliability in all analyses and reports.
• A team player who thrives in cross-functional environments and builds strong relationships with diverse stakeholders
• Comfortable navigating and adapting to evolving business priorities in a fast-paced e-commerce landscape
• High level of integrity and professionalism

* EBG DOES NOT OFFER SPONSORSHIP, NOW OR IN THE FUTURE FOR THIS ROLE

EBG uses an Automated Employment Decision Tool in our hiring process for NY positions to evaluate candidates' job-relevant skills and qualifications. The AEDT is in effect beginning March 8, 2025. This tool serves only as one component of our assessment and review process. A human hiring manager or company representative always makes the final hiring decision. Our AEDT has undergone an independent bias audit available for review at AEDT Bias Report .  For information about assessment methods accommodations please email [email protected]. For information about data collection and retention practices, please see our privacy policy at https://ebgsolutions.com/applicant-privacy-policy

Entertainment Benefits Group offers outstanding employee benefits including:

• Medical, Dental & Vision
• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Basic Life and AD&D (Company Paid)
• Additional Voluntary Benefits (additional life, legal, critical care, and more)
• Flexible Work Arrangements
• 3 Weeks of PTO + 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Reimbursement
• Annual Day of Giving
• Company Bonus Program
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!