Human Services Quality Assurance (QA) Compliance Specialist - job 1 of 3

Who we are:

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.

With services in 15 states, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.

Perks/Benefits:

• Starting wage: $21.80/hour 
• Medical, Vision and Dental Insurance for FT employees
• Supplemental Insurance
• Flex Spending and HSA Accounts for FT employees
• PAID training and orientation
• Pet Insurance
• Life Insurance for full-time employees
• 401 K plan with up to  3% employer match after one year of services
• PAID TIME OFF (PTO) for eligible employees
• PTO Donation
• Growth and Development Opportunities
• Employee Referral Program
• Employee Assistance Program
• National Brand Discounts
• Tapcheck - access to 50% of your pay before payday

What You Get To Do:

The Quality Assurance Specialist (QAS) is responsible to ensure all programs are in compliance with state regulations and meet Dungarvin standards of quality.  The Quality Assurance Specialist (QAS) must be aggressive in finding problems that are or could be a licensing issue.  This position works collaboratively with the State Director, Area Directors, Area Managers and other program employees to identify problems, develops plans for correction, and assure that plans are fully implemented.  The Quality Assurance Specialist (QAS), will closely monitor the completion of corrective actions to ensure timely completion by program management.

Responsibilities include but are not limited to:

• Work with management to develop systems that drive quality services and allow for analytics.
• Participate in the development of policies and procedures related to quality assurance.
• Conduct regular program site visits to review program operations and observe client care.
  • Provide in-the-moment training to staff when issues are observed.
• Collaborate with staff and management to ensure quality standards are met and maintained.
• Conduct program oversight and review of program operations to ensure compliance with regulatory requirements and quality standards.
• Complete internal investigations when there are allegations of abuse, neglect, or exploitation.  Assist the Quality Assurance Manager to assign investigations and to track, review and follow-up on internal investigations completed by all trained investigators.
• Conduct independent Electronic Health Record (EHR) data reviews to ensure accuracy and completeness.
• Participate in Dungarvin Quality Assurance Reviews
• Participate in licensing reviews
• Work with management to develop and implement quality improvement plans to address areas of weakness and build on strengths.
• Maintain accurate and detailed records of all quality assurance activities and findings.
• Communicate findings and recommendations to management and staff as appropriate.
• Keep up to date with industry trends and regulatory changes related to IDD Supports.

What Makes You A Great Fit:

• Minimum of 3 years of experience working in the Human Services field, with at least two years of experience in quality assurance.
• Bachelor's degree in a relevant field is preferred, such as healthcare, social work, or psychology.
• Strong analytical skills, with the ability to build, review, and interpret complex data.
• Excellent communication and interpersonal skills, with the ability to effectively communicate findings and recommendations to a diverse audience.
• Knowledge of regulatory requirements related to IDD Supports, such as HIPAA, Licensing Requirements, and Person-Centered Service Provision.
• Ability to work independently and as part of a team, with excellent time management and organizational skills.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office and EHR systems.
• A successful background clearance is required as part of the onboarding/employment process.

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer.

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