Manager, Quality Assurance (IT)

Posting Date

GENERAL PURPOSE OF THE JOB

This position is responsible for leading quality assurance activities related to the quality, reliability and compliance of DaVita products. Provides guidance to project teams in order to maintain quality in our deliverables.  Responsible for supervising the work of Quality Assurance professionals and organizing and monitoring work process.

ESSENTIAL DUTIES & RESPONSIBILITIES

• A thought leader for quality principles and processes in the design, development, testing, and delivery of mission critical applications.  Responsible for leading a team of Quality Assurance professionals and prioritizing working assignments for the team and manages their deliverables.
• Ensures that the company's clinical software products meet total quality management standards and other reliability standards. Maintain QA processes, policies, and procedures. Define standard roles and responsibilities.
• Establish, develop, and monitor QA processes including standard meetings, approvals, checkpoints, metrics, and status reviews.
• Researches and implements new documentation and testing methods and tools in order to maximize operational efficiency and continuously improve product quality.
• Develop standard templates.  Accountable for QA systems and tools.  Provide communication and training on these as needed.
• Has the ability to assist team members with troubleshooting and resolving complex technical problems.
• Directly leads QA professionals, conduct one on one meetings with direct reports and provide feedback provide regarding DaVita’s core values, behaviors, beliefs and goals, and conduct performance reviews and corrective action to teammates including mentoring, coaching, and hiring as needed.
• Works with project managers to develop project schedules and resource allocation models.
• Develops and manages quality assurance metrics for assigned projects.  Identifies and escalates risks and mitigation strategies to maintain high quality project deliverables.
• Manages and responds to software quality assurance issues with related groups such as development, database, design, and support.

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS

• Bachelor’s degree in related area or a combination of education and progressively responsible work experience in related area may be substituted in lieu of degree on a year-for-year basis
• Post-graduate education or training preferred
• Experience in the healthcare/pharmacy Industry preferred
• Minimum 10 years of relevant QA testing and/or development and implementation of IT Quality Assurance initiatives, building of quality standards and test cases, and performance parameters
• Minimum of five (5) years’ experience with leadership on project teams and interaction with project managers, business and functional analysts, developers and the business community directly related to quality assurance responsibilities and roles.
• Minimum of two (2) years’ experience leading multiple, simultaneous quality assurance efforts, and a track record as a mentor while providing quality assurance leadership in a test lead capacity.
• Experience with test tools such as HP ALM
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
• Experience leading teams through various IT methodologies and frameworks such as waterfall, agile, scrum, and continuous integration
• Ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through
• Successful track record introducing test automation
• Deep understanding of and enthusiasm for the QA process, tools, documentation, profession. 
• Strong analytical skills with the ability to seek underlying assumptions through probing, questioning, and listening
• Managerial fiduciary experience – understanding of financial balance sheet, resource forecasting, capacity utilization, ROI/risk/asset management.

CERTIFICATES, LICENSES, AND REGISTRATIONS

Software Quality Assurance Certification

TRAVEL AND TIME REQUIREMENTS

Travel: Occasionally needed for company meetings.

Nights/Weekends: As needed to meet deadlines and deliverables

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-SM5

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.