Talent Manager

About Donna

Donna provides premium specialized talent to ambitious business leaders across North America. Learn more about us at https://www.hiredonna.com/.

We're building a new category in the virtual talent space by focusing on exceptional service delivery, comprehensive training, and strategic support that acts as a force multiplier for our clients. Our carefully selected talent in the Philippines and partner countries provide support that goes beyond basic task delegation, helping our clients level up and make bigger moves in their careers and businesses.

This is an opportunity to join a company that's redefining virtual talent solutions and shaping the future of remote work. By joining now, you'll have significant impact on our growth trajectory and the opportunity to build something meaningful from the ground up.

About the Role

This is an internal role at Donna, not a client role. 

As a Talent Manager at Donna, you'll be the cornerstone of our talent development and retention strategy. You'll manage and coach a diverse team of 8-12 virtual professionals - including executive assistants, customer service representatives, administrators, and other specialized roles - helping them excel in their client relationships while building fulfilling careers at Donna. This role requires you to be both a supportive mentor and a performance-focused manager. You'll build genuine trust and rapport with your team members, providing the coaching and guidance they need to succeed with their clients. At the same time, you'll set high standards and deliver direct, sometimes challenging feedback when performance issues arise. We provide exceptional opportunities for our talent, but we also expect exceptional results - and you'll be responsible for maintaining that balance through both encouragement and accountability.

Beyond day-to-day coaching, you'll serve as the primary HR liaison for your team, handling everything from vacation requests to policy questions. You'll also be a key voice in shaping how Donna operates, providing input on policies, procedures, compensation, and our hiring and training processes. Your insights from working directly with talent will help inform company-wide decisions. Most importantly, you'll be instrumental in building and maintaining the company culture that makes Donna an exceptional place for talent to grow and thrive. Through regular Slack check-ins, video calls, and ongoing support, you'll create an environment where talented professionals choose to build their careers with us long-term.

Responsibilities

The Talent Manager role is a dynamic one and there is no way to capture every responsibility. Here are some of the core responsibilities of the role:

• Coach and develop a team of 8-12 virtual professionals to excel in their client relationships and grow their careers at Donna 
• Build strong trust and rapport with team members while delivering direct performance feedback and accountability when needed 
• Conduct regular check-ins via Slack and video calls to support talent success and engagement 
• Manage team capacity, vacation requests, and leave scheduling to ensure consistent client coverage 
• Serve as primary HR contact for your team, addressing policy questions and workplace concerns 
• Provide strategic input on company policies, compensation structures, and hiring/training processes based on frontline talent insights 
• Communicate and enforce company standards, policies, and cultural expectations 
• Identify and develop high-potential talent for advancement opportunities within Donna

About You

Necessary Skills

• Exceptional communication skills - ability to deliver both supportive coaching and difficult feedback with clarity and empathy 
• Natural people developer - genuine interest in helping others grow and succeed, with patience for the coaching process 
• Balanced leadership approach - comfortable being both supportive mentor and firm accountability partner as situations require 
• Cultural intuition - ability to build trust and rapport across cultural differences, particularly with Filipino professionals and American clients 
• Strong judgment - makes sound decisions about when to escalate issues, how to prioritize competing demands, and what feedback to give

Need to haves

• 3+ years of direct people management experience (not just project leadership) 
• Experience managing remote teams or distributed workforces 
• Proven track record of developing and retaining team members 
• Strong English communication skills (written and verbal)

Nice to haves

• Experience working with American clients or in American business contexts 
• Background in customer service, virtual assistant, or professional services industries 
• Previous experience as an HR liaison or handling employee relations 
• Familiarity with coaching methodologies or people development frameworks 
• Experience providing input on or developing company policies or operational procedures

Job Details

• 80,000 PHP per month 
• Additional benefits including health insurance and bonuses coming in 2025 
• Full-time
• Remote
• Based in the Philippines 
• Must work ET business hours (ie. night shift)