Technical Support Engineer I
Description
Essential Duties and Responsibilities:
· Assist personnel with installation, configuration and ongoing usability of system hardware and software
· Offer daily operations and systems support
· Verify functionality of hardware and software components
· Troubleshoot hardware and software issues in person, remotely, or via phone
· Assist employees with computer problems and answer their questions
· Manage Help Desk tickets in a timely manner
· Follow-up with customers to ensure issues are resolved
· Other duties as assigned
Requirements
Education and/or Experience Requirements:
· Associates degree in an IT related field preferred
· Experience with Microsoft, Linux, COMPTIA certifications preferred.
· 2+ years of experience working in an IT support environment (exposure to Healthcare IT is preferred)
· Availability to travel within the southeastern United States
· Ability to meet deadlines and manage stress effectively in high-pressure situations
· Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
· Ability to diagnose and resolve computer technical issues
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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