Business Analyst

At DAVIS, we're redefining the way people experience construction by building success for all.

A Business Analyst/Systems Analyst in the DAVIS IT department plays a pivotal role in bridging the gap between business stakeholders and the technical IT team. Their primary responsibility is to ensure that technical solutions meet the business’s needs and objectives.

ESSENTIAL DUTIES + RESPONSIBILITIES

REQUIREMENTS GATHERING + IMPLEMENTATIONS

• Gather, document, and analyze business requirements.
• Identify inefficiencies, validate solutions, and assist in implementation.
• Support product selection, testing, and user acceptance.

PERFOMANCE MONITORING + OPTIMIZATION

• Identify and communicate application inefficiencies as it relates to the business solution
• Identify underperforming application procedures and recommend solutions

APPLICATION SUPPORT + MAINTENANCE

• Troubleshoot and resolve technical issues related to the application
• Ensure application operates efficiently and reliability
• Perform routine maintenance task, including updates and patches
• Collaborate within Business Solutions to address system-level issue that the application
• Ensure the Business Solutions product stack is observed and maintained

CONFIGURATION + CUSTOMIZATION

• Identifies and assists in the configuration of base applications to meet business requirements

COMPLIANCE + SECURITY

• Adhere to and reinforce corporate security policies and industry best practices in day to day operations and interactions with end users
• Ensure the application complies with relevant regulations and organizational policies
• Monitor for security vulnerabilities and coordinate with Security Awareness Program and Business Solutions Teams to address them

DATA ANALYSIS + REPORTING

• Analyze data to identify trends, insights, or opportunities for improvement
• Assist in the design and implements custom reports and data queries
• Create dashboards and reports for stakeholders to support decision-making
• Ensure data integrity and compliance with regulatory standards

USER EDUCATION + SUPPORT

• Helps develop education with presentation skills capable of assisting the lead in effective classroom education sessions and presenting business solutions

LIAISON WITH VENDORS + INTERNAL TEAMS

• Communicate with software vendors for technical support or to report bugs
• Coordinate with cross-functional teams, business units, or project management teams
• Provide feedback to vendors for application improvements
• Responsible for licensing, software renewals, pricing and annual budgeting process
• Responsible for participating in departmental program management in areas such as: Asset Management, Business Intelligence, Business Continuity and Disaster Recovery, Security Awareness, and Systems Maintenance

PROJECT MANAGEMENT

• Complete Project Charters, ensuring requirements are fully captured and that schedule and resources are fully identified
• Monitor project progress to ensure alignment with requirements
• Assist in providing post-implementation support to address user feedback and issues

SOLUTIONS DESIGN + PROCESS IMPROVEMENT

• Collaborate with Business Solutions teams to design solutions that align with business requirements
• Ensure proposed solutions are feasible, scalable, and meet user needs
• Identify gaps between existing systems and desired functionality and propose enhancements
• Evaluate existing business processes and identify inefficiencies or areas for improvement
• Propose technology-driven solutions to streamline workflows and enhance productivity
• Work on automating manual processes and integrating new technologies

DOCUMENTATION

• Maintain detailed documentation of application configurations, changes, and procedures
• Document resolutions to technical problems for future reference
• Create detailed Development Requests and use cases
• Maintain clear and concise documentation for developers, testers, and stakeholders
• Develop workflows, diagrams, and models to illustrate requirements (e.g., flowcharts, UML diagrams)
• Maintain detailed documentation of application configurations, changes, and procedures
• Document resolutions to technical problems for future reference

KNOWLEDGE MANAGEMENT

• Stay updated on information technology trends, technologies, and best practices
• Provide insights into how emerging technologies can solve business challenges
• Share knowledge with team members and stakeholders to promote continuous improvement

DAVIS COMMON ATTRIBUTES

• SAFETY – Consistently works within DAVIS safety standards; promotes safety as a priority with coworkers, subcontractors and external clients

• TEAM COLLABORATION – Works effectively within their own team and across the organization; promotes team atmosphere and culture; has a positive, can do attitude

• COMMITMENT TO QUALITY – Applies DAVIS standards to produce high quality work on a consistent basis; produces work that is accurate and reliable, actively demonstrates excellence in service; builds and maintains integrity as a core function of their job and in their relationships with others

• CHAMPIONS DAVIS BUSINESS – Consistently markets DAVIS business within the scope of their job; actively seeks and/or supports new business opportunities; actively builds relationships and encourages others to do the same

KNOWLEDGE, EXPERIENCE + SPECIAL SKILLS

*Required

• Ability to work in Rockville, MD daily for the first 6 months, then hybrid thereafter

• Bachelor's degree in Computer Science, Information Systems, Engineering, Math or related field or demonstrated experience in providing information technology support*

• Two (2)+ years related information technology experience; minimum of two (2) years supporting enterprise applications

• Three (3) years previous construction industry experience strongly preferred

• Beginner to intermediate level coding and direct technical work on APIs/SQL/report development/etc.*

• Beginner to intermediate understanding of relation databases and report design*

• Previous Enterprise Level application experience (ERP, CRM, HCM, etc.) as an end user or implementer*

• Ability to work independently and within a team environment and show initiative to take on responsibility when not asked*

• Decision making, research and analytical problem-solving skills*

• Time management with the ability to organize, assess and prioritize multiple tasks, projects, and demands, and to work independently*

• Strong verbal and written communication skills and effective interaction at all levels within the organization*

• MS Office – Microsoft Word, Excel, Power Point, Outlook and Teams experience in a professional environment *

PHYSICAL JOB DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is responsible for maintaining fitness-for-duty while holding the above-described position and should be able to perform the essential tasks of the position in a safe, appropriate and effective manner. This refers to the physical, mental and emotional duties of the job.

Reaching above and below, stooping, kneeling, crouching, and bending. The employee must occasionally lift/carry/move up to 25 pounds. Manual dexterity to operate office equipment, file, and perform specialized skills. Needs a high degree of concentration in a busy office environment.

WORKING CONDITIONS

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position may require some travel for conferences, educational sessions, and other company events.

The noise level in the office work environment is usually moderate.

While performing the duties of this job, the employee may be exposed to higher noise levels and hazardous working conditions when working at project sites. Safety precautions must be taken, and resources will be provided.

NOTE:             The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not exhaustive lists of all duties and responsibilities, knowledge, skills, abilities, physical job demands and working conditions associated with the job.

The base salary (or hourly) range for this position is

DAVIS is committed to providing our employees with a competitive total compensation package that enhances your quality of life. DAVIS offers a 100% employer-paid health care plan (to include family), life insurance, short- and long-term disability benefits, and an annual contribution to your HSA. DAVIS also offers annual incentive bonus, paid time off + annual holidays, financial benefits (401(k), Roth, and ESOP), FSAs, fertility and family-forming assistance, and continuing education. Additional benefits include Employee Assistance Program (EAP), on-site fitness center, and parental leave. Eligible employees are provided a company vehicle or an auto allowance to support business activities.

The compensation and benefits information are provided as of the date of this posting. Benefits and incentive compensation may be subject to applicable eligibility. DAVIS reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At DAVIS, our vision is to build a culture that is innovative, connected, and balanced.