Customer Care Manager (Remote)
Company Overview
We are a New York-based digital health startup transforming access to high-quality immunotherapy (allergy) care through at-home diagnostics, telemedicine, and evidence-based treatment. Founded by seasoned entrepreneurs and healthcare experts, our mission is to make life-changing care convenient and affordable. Featured in the New York Times and USA Today, we’ve already improved the lives of hundreds of thousands.
Our primary focus is allergy care through Curex, America’s #1 online allergy clinic. Unlike traditional symptom management, we treat the root cause of allergies with at-home allergy immunotherapy drops—an effective, painless, and convenient alternative to allergy shots.
Expanding our impact, we’ve recently entered the weight loss space, offering affordable, compounded GLP-1 medications to help patients achieve sustainable results.
Job Overview
We are looking for a highly organized and experienced Care Manager to oversee patient onboarding at our growing virtual health clinic. You will be responsible for working with a diverse team of 50 staff members, including clinicians, medical assistants, and support personnel, ensuring optimal productivity and exceptional patient care. This role is integral to maintaining and enhancing our clinic's reputation by providing top-quality telehealth services.
Responsibilities
Oversee and manage patient onboarding experience.
Speak on zoom or call with 50+ patients per day.
Coordinate schedules for patients, clinicians and support personnel.
Monitor performance metrics and conduct regular performance evaluations.
Qualifications
At least 3 years of experience in customer support, sales or care management.
High level of professionalism, empathy, and the ability to maintain confidentiality.
Strong understanding of clinical processes and customer service best practices.
Flexibility to work remotely or in our NYC office.
Average salary estimate
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