Customer Success Engineer

The role: 

Continuum Industries is revolutionizing sustainable infrastructure development with our SaaS solution, Optioneer. Since our inception in 2018, we’ve powered the planning of over 30,000 miles of transmission infrastructure spanning underground and subsea power cables, overhead lines, and hydrogen and water pipelines. Optioneer helps major organizations across the globe to build critical infrastructure faster, with greater confidence.

Following our $10mSeries A investment round in 2023 and off the back of tremendous momentum in the UK and Europe last year, we established our New York office in December 2023. Optioneer is already used by enterprise infrastructure organisations such as; National Grid, BP, RWE, SSEN Transmission, Iberdrola and National Gas Transmission in the US, UK and Europe. We are now scaling up our mission to accelerate and de-risk infrastructure development in the US. Optioneer has the capability to transform the way we develop infrastructure through AI and automation. We want someone to help us change the status quo and drive infrastructure development forward!

We are looking for a hands-on and proactive individual with experience in infrastructure project development, with a specific focus on overhead line transmission projects. This person will have technical engineering, project management and/or permitting experience (ideally all three but we are realistic). Regardless of area of expertise across functional empathy is essential.

This role is focused on helping our customers adopt Optioneer and supporting users day-to-day with implementation of the software on their projects. By joining customers’ projects as Optioneer and infrastructure development expert, you will be pivotal in maximising the use of Optioneer and ensuring that our customers both realize and utilize its full potential.

You will also have a strategic contribution to the product development roadmap and business development strategy across the country working with our sales, product and engineering team; at Continuum we believe collaboration is the key to progress!

NB: Ideally, this role requires someone to be in our NYC office 2+ days a week however, we welcome applications from those living outside of New York state within a commutable distance. If you are an exceptional candidate who lives farther out you should still apply, but keep in mind that travel to either the NYC office or customer offices will be expected (on average, once per month). 

• Understanding project requirements and defining project deliverables with customers 
• Gathering, reviewing and processing geospatial (GIS) data
• Operating Optioneer software to generate results for our customers
• Onboarding team members to Optioneer and upskilling Customer teams
• Supporting the progress of iterating on results using Optioneer based on feedback from customers 
• Communicating and presenting technical results to users
• Preparing deliverables for our customers - reports, analysis documents, visualsProvide specifications for features of Optioneer app based on experiences in project delivery
• Supporting our clients in maximising their use of Optioneer software and identifying opportunities for further deployment of the software

• Transmission infrastructure project development experience, one of; engineering, environmental, permitting or project management. 
• 4+ years experience working for a consulting firm, contractor or utility, ideally across multiple projects and specifically in project development i.e. planning, design, environmental assessment, permitting and stakeholder consultation.
• NB. Ambitious and driven candidates with shorter experience will also be considered, if you can demonstrate qualities that make up for less experience. Experience working in a client-facing role with the desire to deliver above expectations.
• Experience navigating interdisciplinary workflows, communicating complex concepts and working with diverse stakeholders.
• Experience of using digital solutions with data or software components to enhance the effectiveness and efficiency of work, especially modern AI / LLM based workplace automations. 
• Effective communication skills, being able to produce high-quality and appealing deliverables and presentations to customers

• Technical expertise and regulatory knowledge related to local land use permitting, state siting processes, National Environmental Policy Act, Clean Water Act, Endangered Species Act, National Historic Preservation Act and related legislation and guidance (e.g., USFWS land-based guidelines).
• Understanding of working with GIS data sources (especially working with ArcGIS REST APIs), sourcing and structuring data models across multiple states in the US.
• Past experience working with automation workflows, parametric design, system-based approach to projects and developments.
• Appreciation of challenges in software product development, extra points for past scripting experience and creative approach to developing own tools and workflows.

Continuum Industries follows a hybrid work structure where employees can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences. Working from the office is encouraged for tasks that require a high degree of collaboration. We have offices in London UK, Edinburgh UK and New York City US!