Case Manager - Loretto Heights - 10509

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by: 

·         Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. 

·         Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services. 

·         Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. 

·         Achieving excellence through continuous quality assurance, innovation and professional development. 

·         Using resources judiciously and effectively.  

Provides comprehensive case management services to families participating in Family Support Services [FSS] housing programs. Works collaboratively with families and CCH teams towards the general goals of increasing family stability, improving family functioning and increasing the self-sufficiency of the family.  Provides case management and advocacy services and works collaboratively with FSS case management, clinical, and housing teams, as well as with property management.  

Overall, the right candidate will contribute to a cross-functional team that uses a collaborative approach and humor to problem-solve crises, identify and implement proactive solutions to improve the quality of life for the families we serve.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Provides strengths-based case management to families participating in FSS Housing program with the goal to assist families to obtain and sustain housing, wellness and self-sufficiency.
• Assists with connection and referral to mainstream resources including health, mental health, and substance use treatment and accompanies clients on appointments for housing, benefits, medical and mental health needs, when appropriate.
• Advocates for the unique needs of families assisting them to gain access to any and all benefits and resources for which they qualify in the community.
• Communicates clinical assessments, interventions and ongoing client contact through timely, thorough record keeping, contact forms, and verbal communication.
• Monitors client/family progress by regular, ongoing contact with families receiving services and contact with collaborative service providers both external and internal to CCH.
• Transports clients using a CCH vehicle or an approved personal vehicle.
• Collaborates and coordinates with internal and external programs to facilitate client referrals and to ensure continuity of care. Serves as a liaison with collaborating agencies and other teams within the organization, establishing and maintaining effective working relationships with organizations and groups providing services to our target population. 
• Navigates the Social Security, Medicaid, and Medicare systems on behalf of or with clients.
• Assists Housing Counselors, Denver Housing Authority [DHA], and property management to problem-solve issues involving and related to program participants.
• Performs additional duties deemed necessary and appropriate by the Program Manager.

• Knowledge of common problems/issues for homeless families including domestic violence, substance abuse, financial/economic issues, mental health problems, child maltreatment, lack of job skills, lack of education, problems with childcare/transportation, and/or criminal histories.
• Broad knowledge of community resources for the homeless and otherwise disadvantaged populations is preferred.
• Able to work in a fast-paced work environment and manage multiple daily tasks.  Highly skilled in time management and organization of the workday.
• Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
• Skill in multicultural sensitivity.
• Ability to deescalate clients and respond in a trauma-informed manner.
• Ability to successfully pass CCH’s auto insurance carrier’s motor vehicle record check.  Access to personal vehicle recommended.
• Basic knowledge of factors contributing to the experience of homelessness.

• Bachelor’s degree in human services, social work, psychology, or related field preferred or equivalent experience.
• Previous direct experience with homeless population preferred, or previous experience in a related direct human service field working with under-served populations preferred.
• Bilingual (English/Spanish) skills, both written and oral, preferred.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.