Lead TMS Quality Compliance Analyst

The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Senior Analyst, Compliance TMS Quality Operations within the CX Compliance team, you will be responsible for conducting a review of end-to-end investigations for customers (individuals/entities). You will work extensively with functional leaders in the Financial Crime Risk Service line and support functions to maintain production and quality of the highest standard. You will work independently, prioritizing multiple tasks with minimal guidance, and remain open to feedback from all levels as well as deliver feedback to agents to drive continuous improvement in compliance handling.

What you’ll be doing:

Duties will be split 50/50 between US Escalations investigations casework and Subject Matter Expert work, to include leadership support as directed.

• Minimum 5 years of professional experience and 3 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on AML, compliance, or regulatory matters.
• Minimum of 3 years of relevant experience in quality review and control framework.
• Conduct investigative review and analysis in support of company’s BSA/AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business
• Gather and analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products
• Document investigations in appropriate channels and in written narratives as necessary
• Incorporate feedback from Quality Assurance Team
• Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures 
• Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to investigations
• Review data from systems and following Coinbase procedures to investigate, decide, and document identifiable alerts

What we look for in you:  

• Strong interpersonal, analytical, and communication (verbal and written) skills
• Experience working with Google Sheet, Google Doc, Excel, Word
• Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
• Ready to support in 24*7 environment
• Organized with a High level of attention to detail

Nice to haves:

• Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE) 
• Experience in project management, analytics, or vendor management
• Advanced degree in business, finance, or customer experience (CX)
• Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.
• Experience collaborating with external outsource business partners

Note: This role requires full-time, in-office presence at our Charlotte location. In order to support the 24/7 nature of cryptocurrency, shifts may include weekend and night.

Job #: G2731

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