Client Account Manager – Employee Benefits (Self-Funded Plans)

Description

Join our team with Cobalt Benefits Group and start an exciting career in employee benefits solutions. As an Account Manager, you’ll play an important role in helping us offer customized, self-funded insurance options to our clients and members. At CBG our mission is to optimize member health and experience by delivering cost-effective, tailor-made benefit programs through a data-driven and service-oriented approach. You’ll serve as a key liaison between our clients and internal departments, using independent judgment to ensure high-quality service delivery and satisfaction.

Role Summary

Reporting to the Director of Client Services and working cohesively with the Executive Manager, the core objective of the Account Manager is to support and develop lasting relationships with self-funded medical, dental and ancillary benefit client groups. 

Responsibilities

The day-to-day responsibility of an Account Manager includes:

· Act as an internal client liaison to manage all aspects of onboarding and implementing in a communicative and diligent fashion.

· Build sustainable relationships and trust with our existing client base by answering inquiries while setting, managing, and exceeding expectations.

· Use discretion and independent judgment to manage projects associated with implementing new client groups.

· Provide the best possible service and recommendations in relation to CBG products.

· Escalate client concerns and utilize core internal resources and systems for grievances and appeals.

· Contribute to the performance of the service delivery on your team and report progress daily.

· Collaborate cross departmentally with internal resources to assist in the development and design of client presentations.

· Must be able to prioritize daily tasks.

About Cobalt Benefits Group, LLC
Who We Are:

Cobalt Benefits Group, LLC (“CBG”) is a full service Third Party Administrator (“TPA”) that has specialized in the customization, marketing, and operation of self-funded employee benefit plans for over 30 years. CBG is comprised of approximately 150 employees and 3 entities:

• Blue Benefit: a venture of Blue Cross Blue Shield of Massachusetts
• CBA Blue: a venture of Blue Cross Blue Shield of Vermont
• EBPA: a privately-held TPA that specializes in ancillary benefits

What We Do:

• Self funded-insurance plans involve employers enlisting the assistance of a TPA to 1) build custom benefit plans for its workforce, 2) collect premiums from enrollees by avoiding interference and costly premiums from an insurance carrier, and 3) dispute or pay medical claims.
• CBG’s wide array of products and services include administration of self-funded medical and dental plans, flexible spending accounts, parking and transit accounts, health reimbursement arrangements, tuition reimbursement programs, COBRA management, Retiree/Direct Billing programs, and premium collection services, as well as providing customized benefit solutions to businesses nationwide.

Locations:

• Exeter, NH
• South Burlington, VT

Requirements

Required Qualifications:

• Associate degree or years 2 of equivalent related experience in business

• One to three years’ experience in the health benefit/ insurance space

• Exceptional interpersonal and written communication

• Ability to work independently and across team settings

• Intermediate level of knowledge in Microsoft office suite

• TPA knowledge a benefit