Associate Director of Workforce Development

Description

Under the direction of the Director of Workforce Development, the Associate Director will lead an innovative team of service providers and education professionals that will work collectively to operate innovative workforce development and education programming for youth and adults in the South Los Angeles area that face the greatest barriers to finding employment, training and education. The Associate Director will be responsible for overseeing the daily operations of workforce development and education programs, ensuring client-focused service implementation, data entry, and grant performance. To make this happen, the Associate Director will operate from a high level of accountability while providing support to their assigned program managers, coordinators, career coaches and other service delivery personnel. 

The following is a list of current programs, projects, or initiatives that the Associate Director will oversee to provide services for vulnerable populations that include Justice-involved, disabled, homeless, current/former foster, unemployed and low-income individuals:

Primary Programs & Projects

- EWDD WIOA Invest

- Prison-2-Employment (P2E)

- Returning Citizens

- CalVIP

- DOL Growth Opportunities

- CWDB HIRE

- BSCC Warm-Hand Off

- Other programs when assigned

This position will be responsible for utilizing various internal and external systems to monitor and track grant performance, personnel performance, and grant expenditures. The Learning and Evaluation (L&E) and Fiscal Team will work with the Associate Director to make sure all personnel and programs operate at their full potential. Policies and procedures will be implemented to establish quality assurance and control that will promote a high performing environment for all staff. The Associate Director will also be responsible for assisting in the development and maintaining of key relationships and partnerships with reputable community-based organizations, public system partners, City of LA & County of LA departments, key stakeholders, and funders. The following responsibilities have been established to ensure the success of the workforce development department:

ESSENTIAL DUTIES & RESPONSIBILITIES

Partnership Development and Sustainability

1. Work closely with the program managers to make sure all services are client-focused and are in alignment with CRCD’s vision and mission and follow the organization 5-year strategic plan.

2. Provide supervision, coaching, and guidance for the program managers.

3. Ensure all department policies and procedures are adhered to by the community, personnel, and youth participants.

4. Attend private and public funder required meetings.

5. Monitor relationships with community-based organizations and government agencies to promote collaboration, solve problems, and identify resource mapping that increases service access for youth.

 Program Development

1. Work closely with other Workforce Development Leadership to make sure all services are in alignment with CRCD’s vision and mission and following the organization 5-year strategic plan.
2. Conduct monthly and quarterly data inquiries to assess, evaluate and improve program and staff performance.
3. Monitor the implementation of assigned programs and services.
4. Conduct semi-annual partner monitoring and corrective action plans. 
5. Work with the Learning & Evaluation team to schedule and host quarterly and annual client focus groups that lead to potential program enhancements. 

Project Management

1. Monitor internal and external systems to improve program operations, coordination, and collaboration among CRCD, subcontractors, and other systems partners. 

2. Ensure all assigned programs and projects meet the goals and performance measures as outlined on grant applications and contracts. 

3. Work with the Director and Sr. Director of Workforce Development, CPO, and CFO to monitor and manage grant expenditures, leveraged resources, and in-kind contributions. 

Strategic Planning

1. Provide program/project updates, successes, challenges, and progress towards CRCD’s 5-Year Strategic Plan.

2. Assist with organizing and facilitating annual work plan development, annual department planning retreats, and working with managers with individual staff work plans.

3. Participate in Service Planning Area 6 (SPA-6) service delivery priorities.

4. Uphold CRCD’s Mission      Statement and 5 Year Strategic Plan 

Fund Development

1. Assist the Fund Development and Grants Administration team to provide program information and support.

2. Support grant managers, executive team, and grant writing consultants with grant application review and offer feedback as requested. Activities may include attending bidders’ conferences, reviewing RFP’s, FOA’s, NOFA’s, and participating in the Greenlight Process.

Workforce Development Operations

1. Develop, implement, and monitor organization and department policies and procedures that meet the needs of program operations and the clients we serve.

2. Work with program managers to ensure compliance practices are being administered throughout all programs and the organization.

3. Provide oversight of day-to-day operations in partnership with program managers.

 Customer Service

1. Provide support to the program managers and service staff to implement an authentic client engagement platform and feedback for program enhancement.

2. Prioritize the implementation of CRCD’s Integrated Service Delivery Model to increase service and program access for all clients.

 Leadership

1. Provide supervision, coaching, and guidance to all program managers.
2. Coordinate annual personnel performance evaluations and progressive disciplinary procedures.

Requirements

• 5-years of workforce development programming or management experience 
• Education Requirement: BA Degree, Masters preferred. 
• 3 years of professional workforce development experience can be used as a substitute for education.
• Experience managing and supporting programs that serve vulnerable populations (Re-entry, Former or Current Foster Youth, Homeless, Veterans, and Unemployed).
• Additional system experience with Salesforce is a plus. 
• Reliable, flexible team player who works well with minimal supervision, has a strong work ethic, and an ability to set and maintain personal boundaries.
• Demonstrated ability to manage multiple workforce development/academic projects simultaneously.
• Must provide proof and references of past work experience to validate the demonstrated ability. 
• Experience working in communities with higher-than-normal gang activity, substance use, and homeless youth and adults. 
• Experience participating in or writing funder performance reports.
• Reliable transportation: Valid driver's license and car insurance as required by law and CRCD company policy.
• Knowledge and proficient in Microsoft Office (Excel, Word, Power Point)
• Experience with facilitating small and large groups meetings and partnership collaboratives.
• A minimum of 5-years supervision and management experience (Preferably in non-profit workforce development and human services).
• Experience with participating and adhering to annual fiscal and performance audits.

SALARY 

$75,000.00 - $85,000.00 annually 

CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:

BENEFITS

14 Paid Holidays

On-Demand training memberships to bolster professional development

Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance

401k eligibility from day one & up to 3% matching after one year

529 Educational Savings Plan from Principle

Flexible Spending Account (FSA)

Short & Long Term Disability

Accident & Hospital Indemnity

Whole life insurance with cash benefits

Identity Theft Protection and Legal Services

Discount pet insurance through ASPCA

Generous work/life balance

All candidates are subject to pass background check conducted by Los Angeles County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Stacey Cabling (213) 743-6193