Senior Interactive Voice Response Developer (IVR)
Job Title:
Senior Interactive Voice Response Developer (IVR)Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Job Title: Sr IVR Developer
Ability to be hybrid in Frisco, TX (three to four days onsite)
Job Description
Responsibilities:
- Design, develop, and maintain Java-based applications for VoIP systems.
- Implement and manage SIP protocols for VoIP communication.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Troubleshoot and resolve issues in existing software.
- Ensure the performance, quality, and responsiveness of applications.
- Write clean, scalable, and efficient code.
- Participate in code reviews and provide constructive feedback.
- Stay updated with the latest industry trends and technologies.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Proven experience as a Java Developer.
- Strong knowledge of VoIP technologies and SIP protocols.
- Experience with Java frameworks such as Spring or Hibernate.
- Familiarity with RESTful APIs and web services.
- Proficient in SQL and database management.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication skills.
- Ability to be onsite at client location three times per week.
Preferred Qualifications:
- Experience with cloud platforms (e.g., AWS, Azure).
- Knowledge of other programming languages (e.g., Python, C++).
- Familiarity with Agile development methodologies.
The base salary range for this position is $91,457 - $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The position will be posted until 06/13/2025
#LI-Hybrid
#Concentrix
Location:
USA, TX, Work-at-HomeLanguage Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
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