Customer Success Manager

Description

At CloudBolt Software (www.cloudbolt.io) we know our amazing employees are the reason for our success. If you're looking to join an energetic, collaborative organization where you can make a difference every day, tackle the toughest cloud automation and cost optimization challenges, and have lots of fun doing work you love... join us at CloudBolt, and be part of helping companies better control hybrid cloud/multi-cloud chaos!

As a Customer Success Manager at CloudBolt, you will play a critical role in driving customer value, retention, and revenue growth. You will act as a strategic partner to our customers—guiding them through their journey, ensuring successful adoption, and identifying opportunities for expansion.

Customer Engagement & Success

• Serve as the trusted advisor and primary point of contact for your customers throughout their lifecycle—from onboarding to renewal.
• Lead successful onboarding and enablement efforts to ensure customers achieve time-to-value quickly and consistently.
• Drive adoption of CloudBolt solutions by understanding customer goals, use cases, and success metrics.
• Deliver a proactive engagement strategy, leveraging health scores and usage insights to anticipate needs and mitigate risks.

Revenue Growth & Retention

• Own customer outcomes and commercial success by managing renewals, expansion, and upsell opportunities within your book of business.
• Partner with Sales to identify and close growth opportunities, ensuring alignment on account strategy.
• Achieve and exceed retention and growth targets by fostering strong customer relationships and delivering measurable value.

Cross-Functional Collaboration

• Collaborate closely with Sales, Support, Product, and Engineering to resolve issues, share feedback, and drive continuous improvement.
• Champion the voice of the customer internally and advocate for product enhancements that improve experience and outcomes.

Evangelism & Advocacy

• Turn satisfied customers into CloudBolt Champions by building trust, delivering value, and encouraging advocacy.
• Promote the CloudBolt brand by helping customers share their success stories and participate in reference programs.

Communication & Relationship Management

• Confidently engage stakeholders at all levels, from hands-on practitioners to senior executives, through clear, consultative communication.
• Maintain regular, strategic touchpoints tailored to each customer’s stage, maturity, and goals. 

Requirements

• 5+ years of experience in Customer Success, Account Management, or Sales, preferably in SaaS or enterprise software environments.
• Proven track record of managing a portfolio of accounts while driving revenue growth,  expansion, and retention.
• Demonstrated sales acumen and negotiation skills with a history of meeting or exceeding performance targets.
• Strong ability to prioritize, multitask, and manage time effectively across a diverse customer base.
• Passionate about delivering exceptional customer experiences with a proactive, problem-solving mindset.
• Excellent verbal and written communication skills with the ability to build and maintain strong relationships at all levels.
• Self-starter who is resourceful, curious, and continuously looking to improve customer outcomes and internal processes.
• High attention to detail and consistency in delivering results and follow-through.
• Proficiency with CRM and support tools such as Salesforce, Zendesk, and customer success platforms (e.g., Gainsight, Totango, or similar a plus)  

We Offer

Our US benefits package includes: 

• Medical/Dental/Vision coverage
• 401k with Company Match
• Health & Dependent Care FSA
• Unlimited PTO
• 11 Company Holidays
• Volunteer/Community Engagement Day
• Tuition Reimbursement
• Paid Parental Leave
• Equity Grants
• Monthly Cellphone & Home internet Reimbursement 

About CloudBolt

CloudBolt is The Cloud ROI Company™. We are singularly focused on solving the most pressing problem with cloud today: increasing return on investment (ROI). With the introduction of our Augmented FinOps capabilities, CloudBolt is leveraging AI/ML-informed insights and applying intelligent automation and orchestration proactively and retrospectively to make complete cloud lifecycle optimization a reality. CloudBolt enables organizations to realize the full potential of any cloud fabric by closing the “insight to action” gap. By streamlining, clarifying, and optimizing spend and control, we help organizations place value at the center of every cloud decision. For more information, visit www.cloudbolt.io.

CloudBolt is an equal opportunity workplace. We celebrate and support diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

If you need assistance or accommodation due to a disability, you may contact us at [email protected].