Help Desk Technician - job 1 of 2

RICHMOND COUNTY DISTRICT ATTORNEY
The men and women of the Richmond County District Attorney’s office work each day in partnership with Law Enforcement and the people of Staten Island to pursue justice for victims of crime, to prevent crime in all its forms, and to promote the safety and well-being of all citizens of our Borough.

THE ROLE
The Help Desk Technician will report directly to the Director of IT in the Administration Unit. The responsibilities of the position include, but are not limited to the following:

- Triage and support all application and connectivity issues.
- Provide telephone, email, and in-person technical support to RCDA staff.
- Maintain and support computer hardware, software, mobile devices and telephone issues.
- Create and manage assigned tickets using the KACE help desk system or similar system.
- Provision Microsoft Active Directory account access for new employees and provide support.
- Manage the RCDA IT asset management process and inventory.
- Develop and maintain relationships and work closely with the various RCDA teams.
- Travel to various RCDA locations to provide onsite support.
- Ensure high levels of customer service quality and availability by working closely with Tier 2, Tier 3 and Vendor support groups.
- Make determination for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Perform special projects and initiatives as assigned.
- Perform new and replacement desktop deployments.
- Perform backup/recovery of data using VEEAM.
- Research basic IT items such as hardware, software, software licenses, compatibility, procurement, etc. (e.g., identifying specs/pricing for tablets, workstations, comparing pros/cons of various hardware/software products, providing options and recommendations around proposals, etc.).
- Other duties and responsibilities as required.

PREFERRED SKILLS
- Thorough knowledge of service desk functions and operations.
- A+ Certification and basic Microsoft Azure.
- Some knowledge of Active Directory, DNS, DHCP, TCP/IP and LAN/WAN.
- In-depth understanding with strong knowledge of: Windows 11, plus a basic understanding of Microsoft SQL 2022, Windows Server 2019, MS Office 2010/2013/2016.
- Knowledge of Android and IOS devices.
- Basic knowledge of VMware 8.x
- Basic trouble shooting of Hewlett Packard printers and network printing.
- Familiarity with networking concepts and network infrastructure.
- Knowledge of KACE Helpdesk and WASP MobileAsset Management or similar help desk and asset management tools.
- Strong written and verbal communication.
- Strong customer service experience and skills; courteous telephone manner.
- Ability to lift 50 pounds.
- Ability to use a hand truck to move heavy boxes up to a weight of 75 pounds.
- Valid NYS Driver license.

CIVIL SERVICE TITLE: Community Associate
SALARY RANGE: $57,000 - $62,000 Commensurate with experience; full NYC benefits package
APPLICATION DEADLINE: Until filled.

TO APPLY: ALL APPLICATIONS MUST BE SUBMITTED THROUGH THE NYC JOBS WEBSITE
City Employees – Click here and log in to ESS.
Non-City Employees – Go to https://a127-jobs.nyc.gov/
- Search for job ID number: 712972
- Click on the job business title: Help Desk Technician
- Click on “Apply Now” at the bottom of the posting

Please be advised that we are not accepting phone calls, emails, or mailed correspondence related to resumes or job applications. Candidates will only be contacted if selected for an interview.

The candidate selected for this position must be a resident of the City of New York or become a resident within 90 days of appointment.

Authorization to work in the United States is required for this position.

Sponsorship is not available for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

COMMUNITY ASSOCIATE - 56057

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.