Circle Brands: Customer Service Manager
Description
Circle Brands Job Description: Customer Service Manager
Do you thrive in a results-driven environment with a focus on quality and service?
Are you passionate about building strong relationships and driving strategic growth?
Does working for a family-centric company with deep roots appeal to you?
Do the values of stewardship, versatility, and family resonate strongly with you?
Do you find the improvement of people’s lives through stewardship of God-given resources inspiring?
Then Circle Brands is right for you!
Customer Service Manager Job Summary
The Customer Service Manager oversees all facets of customer interaction, ensuring a high standard of satisfaction from order intake through fulfillment. This role supports strategic initiatives by managing a team, coordinating interdepartmental efforts, and upholding a service-first culture aligned with Circle Brands’ values.
Customer Service Manager Responsibilities
- Manage and oversee customer orders from initiation to fulfillment
- Ensure quote intake is timely and accurate in ERP and CRM systems
- Monitor order progress and proactively communicate updates to customers
- Address customer concerns and coordinate solutions with internal departments
- Report customer feedback to improve service delivery
- Maintain accurate records in ERP and CRM platforms
- Coordinate shipping logistics and resolve delivery issues
- Consult with production, shipping, or engineering to resolve customer issues
- Provide or coordinate technical support as needed
- Identify and recommend process improvements
- Lead, train, and support the customer service team
- Evaluate team performance and foster continuous development
- All other duties as assigned by management
Customer Service Manager Skills and Competencies
- Strong verbal and written communication skills
- Problem-solving and analytical thinking
- Proficient in Microsoft Office Suite
- High attention to detail and organizational skills
- Ability to lead a team in a fast-paced environment
- Collaborative and customer-oriented mindset
Customer Service Manager Qualifications
- High school diploma or GED preferred
- Proficiency in MS Office and familiarity with ERP/CRM systems
- Valid driver's license with a clean record over the past 3 years
- Experience in customer service and people management
Work Environment
Primarily in a climate-controlled office with occasional visits to manufacturing or outdoor areas.
Physical Requirements
- Sitting/walking for extended periods (33% - 75%)
- Occasional bending, twisting, and lifting (up to 25 lbs.)
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401k
- Paid Time Off
- Profit Sharing
- Counseling
Average salary estimate
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Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our...
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