Financial Counseling Supervisor

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

The Patient Access Financial Supervisor will fulfill all supervisor functions including staff coaching, interviewing/hiring, staffing for a 24/7 area as appropriate, supporting department goals, effectively communicating and collaborating with leadership as well as staff, and representing leadership to internal and external customers. This position will supervise the daily operations and personnel within their assigned areas, and will assure optimal staff performance takes place. The incumbent is responsible for overseeing all processes within their assigned area. 

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Responsible for supervising all Patient Access financial processes in assigned areas and performing all applicable Patient Access tasks including pre-registration, financial clearance, financial counseling, pre-certification, denial review, data analysis and quality control of financial clearance activities, as it applies.
• Responsible for all supervisory tasks within their area of responsibility.
• Effectively communicates and collaborates with leadership for the advancement of hospital initiatives.
• Responsible for supporting and uplifting staff during challenging patient interactions or financial discussions, fostering a culture of respect, and inclusion. The ideal candidate models calm, patient, and compassionate communication, especially when guiding frontline staff or interacting with families under stress. Strong emotional intelligence and the ability to balance empathy with operational efficiency are essential.

Qualifications

• Associate's Degree or equivalent college hours and 3-5 years experience. 3 years of prior work experience is required; with at least 2 of those years being in or combined experience in a revenue cycle position or leadership role, and the additional 1 year in a position with an emphasis on customer service, business office functions, or call center.
• HS diploma or equivalent and 5-7 years experience 5 years of prior work experience is required; with at least 3 of those years being in or combined experience in a revenue cycle position or leadership role, and the additional 2 years being in a customer service, administrative, or call center role, with a high school diploma or equivalent.
• CHAM Preferred
• Experience in leading a team and knowledge with an AGILE and/or LEAN approach. 
• Experience or knowledge in change management support and initiatives. 
• Ability to lead with empathy and kindness

Benefits at Children's Mercy

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $26.80/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This is an intermittent remote position, which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Children’s Mercy location. The incumbent must live in the Kansas City metro area.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

Our commitment to Diversity & Inclusion

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.