Patient Service Specialist - Orthopaedics

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.   

As a Patient Service Specialist in the Orthopaedics Department, you will deliver proactive, comprehensive, and patient-centered service to all patients and visitors throughout their visit. Your responsibilities will include handling appointment scheduling, patient registration, wayfinding assistance, and addressing general inquiries. You will also manage various Epic work queues to ensure timely and accurate scheduling. Within Orthopaedics, you’ll be part of a supportive team environment that fosters professional growth and skill development.

It’s vital that our Patient Service Specialists make positive first impressions on patients and visitors, ensure stellar and efficient patient experiences, reduce financial loss and ensure compliance. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this role works days from 8:00 a.m. -- 4:30 p.m.

A caregiver who excels in this role will:

• Investigate, triage, and resolve patient issues using the established HEART Model.

• Create a welcome and professional environment for our patients and visitors, interact with patients and ensure stellar patient experiences.

• Perform patient registration, pre-visit, telephone triage, insurance verification, co-pay collection, patient and tracking, facilitate billing functions, scheduling, arrival desk and/or departure desk activities.

• Enter and maintain confidential and accurate patient information.

• Encourage patient utilization of front-end technology, provide guidance, encouragement, education and hands-on training.

• Recruit, enroll, and educate patients on MyChart and Appointment Pass.

• Generate staff provider reschedules and relay staff messaging.

• Perform screening and scheduling of interpreter services.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree. 

• Knowledge of PC window applications sufficient to input and retrieve data

• Experience in customer services and conflict resolution

• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

• Ability to type 30 WPM and/or computer keyboard skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/