Operations Hub Leader

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our client is part of one the largest Insurance Groups in the world.

The Operations Hub Leader is responsible for contributing to business strategy, integrating into the BU senior leadership team, leading initiatives at a senior level, measuring and exceeding key performance outcomes, tracking plans vs. actuals and roadmap planning and mitigating issues at an early stage. This position focuses on aligning operational strategies with overall business objectives, focusing on improving delivery efficiency and achieving operational excellence. This senior role proves subject matter expertise in both data and technology, along with experience in leading large organizations and developing talent. It involves understanding how to leverage data and technology to drive organizational growth and improve talent management practices. The Operations Hub Leader play a key role in recruiting, assessing and hiring top talent and ensuring new hires integrate smoothly into the team, while empowering members to make decisions within their delegated authority. The Operations Hub Leader interact closely with HR Business Partners to create job descriptions and understand demand.

Main Responsibilities:

• Strategy Implementation and execution: As a Senior Leader and member of the Line of Business Leadership Team, this role is responsible for participating and implementing the LOB business strategy.

·       Subject-Matter Expertise: Provide subject matter expertise to LOBs in their functional area, staying up to date with best practices, technologies, and market trends.

• Domain Expertise and Talent Development: Prioritize domain expertise and knowledge-sharing within their craft, ensuring consistency and best practices across organization, fostering a culture of high performance and continuous improvement, and establishing clear career paths and development plans for team members.

·       Knowledge Sharing: Promote knowledge sharing and exchange within team members, ensuring best practices are shared and implemented across different areas and departments.

• Skill Development and Mentorship: Identify skill development needs, areas of improvement, and skill gaps within team members, and facilitate mentorship and learning opportunities to improve their skills.
• Performance Management: Lead by example, conduct performance reviews in partnership with managers, provide constructive feedback, and help hub members grow their careers.
• Collaboration and Communication: Foster collaboration and communication between members of different departments within their allocated teams.
• Recruitment: Act as a “talent magnet” in the markets, universities, and internally. Hub Leaders play a critical role in recruiting for positions within their job families and areas of expertise, assessing technical and domain-specific skills.
• Integration of New Hires: Ensure that new hires are seamlessly integrated into the team and culture.
• Empowerment: Empower team members to self-organize and make decisions within specific delegation of authority.

Required Qualifications:

• Proven experience in senior leadership roles, preferably within a similar industry.
• Specific types of required domain expertise:
• Expertise in both data and technology, along with experience in leading large organizations and developing talent. It involves understanding how to leverage data and technology to drive organizational growth and improve talent management practices.
• Ability to lead and manage digital transformation initiatives. It requires knowledge of digital technologies and their application in transforming business processes, improving customer experiences, and driving innovation.
• Strong foundation in data practices and systems. It involves expertise in data management, and the ability to design and implement robust data systems that support business objectives.
• Knowledge of artificial intelligence (AI) and its application in achieving business goals. It involves understanding how to leverage AI technologies to improve decision-making, enhance customer experience, and drive operational efficiencies.
• Strong performance management skills, including conducting performance reviews and providing constructive feedback.
• Excellent communication and collaboration skills.
• Ability to foster a culture of high performance and continuous improvement.
• Proven track record of integrating new hires and building strong team cultures.
• Ability to empower team members and delegate authority effectively.

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Home Office model
4. Career development and training opportunities
5. Flexible work arrangements (remote and/or office-based)
6. Dynamic and inclusive work culture within a globally known group
7. Private Health Insurance
8. Pension Plan
9. Paid Time Off
10. Training & Development
11. *Note: Benefits differ based on employee level

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.