Operations Intelligence Analyst-1

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. 

Serves as an internal consultant to the business, helping define, document and implement business process and related improvements. Works with business stakeholders to understand functional requirements, assess current operations and identify improvement opportunities. May support and/or lead process improvement projects, ensuring adherence to business, budget and other requirements.

We are open to hiring remote if we find the right talent in any of these states (AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT, VT).

What you will do to contribute to the company's success

• Gains familiarity with Business Analysis concepts, practices and methodologies.
• With guidance, performs or assist with routine business analysis activity, including:
  • Working with internal stakeholders to understand business processes and requirements,
  • Translating business requirements into technical and related support requirements,
  • Evaluating whether existing technologies are fit-for-purpose,
  • Designing, developing and installing new processes, systems or technologies,
  • Training users in the use and application of new technologies,
  • Identifying technical issues and developing resolution strategies.
  • Assists with special projects as assigned.
• Applies advanced knowledge and skills to work individually and collaboratively with other OI team members to perform analysis on projects/experiments, and uses that analysis to advise on important strategic decisions improving the customer experience, associate efficiency, and/or the Company’s profitability. 
• Builds, maintains, and communicates detailed reporting models, scorecards, Key Performance Indicators (KPI), and related tools to assist corporate leadership in evaluating current products and/or business lines, assessing potential ventures, and identifying current operational weaknesses. 
• Prepares and presents presentations to team and Company leadership on project results using dashboards, PowerPoint, Power BI, and/or other visualization tools. 
• Provides strategic assistance to the OI Department Leadership by making recommendations in the areas of project analysis, team formation and initiatives, and best practices.
• Supports the development of short and long-term financial insight, goals, and recommendations to help drive profitability.  This includes ad hoc trend/historical analysis in support of budgeting/forecasting processes as needed.
• Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.
• Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

Qualifications

• Up to two years’ experience
• BA Degree in Business, Analytics, Finance, Economics or related field
• Advanced Excel, ServiceNow, SQL, Power BI, Data Bricks, strongly preferred

Core Competencies 

• Committed: Values each and every customer, while working hard to keep their business and support our communities. 
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. 
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. 
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. 

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: 

• Medical, dental, and vision plans – start when you start! 
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days) 
• 401(k) - 100% company match on day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks 

• Tuition reimbursement (up to $5,250 on 1st year) 
• Annual community support to various organizations across the U.S. 
• Associate recognition & awards programs
• Advancement opportunities 
• Collaborative work environment 

We’re an Award-Winning Organization!

• 2021-2023 Forbes’ “America’s Best Midsized Employers”

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
 

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.