The Senior Pricing & Renewal Lead (SPRL) manages and leads the pricing and negotiation of new, renewal, and upsell opportunities within the EdAdvisory portfolio of product and service offerings. This role leads the renewal process with overall shared responsibility for retention of existing revenue and services. The Senior Pricing & Renewal Lead collaborates with sales and account management teams for the advancement of client and prospect journeys through the sale and renewal process, including the identification of upsell opportunities and determining fees that meet client need and internal objectives. The Senior Pricing & Renewal Lead will foster strong rapport and consultative partnerships with large strategic and complex clients including client contacts, procurement, and/or third- party consultants. The Senior Pricing & Renewal Lead will identify possible roadblocks to solutions longevity within accounts and recommend mitigation plans.

This is a Remote position available in the United States.

Responsibilities:

• Achieves assigned growth goals by maintaining and growing revenue with EdAdvisory’s existing client base

• Manages, negotiates and executes client contract renewals, in partnership with sales, account management, and other internal stakeholders, and in alignment with internal strategy and financial goals

• Develops and recommends revenue retention strategies by collaborating with the sales and account management teams and through a deep understanding of the factors impacting ability to retain revenue

• Manages renewal pipeline and reports renewal activities and KPI’s in regular sales meetings

• Actively identifies and pursues opportunities to increase client revenue through upsell activities and price increases in contract renewals, as applicable

• Ensures the onboarding and adoption of products, as applicable, and the long-term success of each client

• Monitors client satisfaction with solutions and proactively looks for ways to increase solutions scope and scale

• Collaborates with internal teams to produce pricing for proposals and content in finalist meetings / site visits as well as identifies and prepares key participants in these meetings

• Ensures all renewal contracts are signed, and go-forward processes are agreed upon with the client, in close collaboration with the CRD

• Coordinates with Delivery Teams, CRDs, and other teams as necessary to ensure a positive customer experience throughout the contract term

• Supports the advancement of clients through milestones of the buyer’s journey including adoption, expansion, and renewal

• Builds relationships with our existing customer base to monitor solution satisfaction and to develop understanding of a client’s account “snapshot” or current situation

• Builds relationships with client procurement and/or third-party consultants to effectively manage successful result

• Actively participates in client meetings with CRDs and CSDs to help drive renewal and sale interests

• Overcomes client objections to renewal and pricing process and actively educates clients about product offerings, promotions, and solutions capabilities

Qualifications:

• 5 years experience in account management, sales, marketing or related fields working with large enterprise clients is Required

• Bachelor's Degree in business, finance or related field is Required (an additional 3 years experience in account management, sales, or marketing working with large enterprise clients would be considered in lieu of an applicable degree)

• Strong business and financial acumen and a track record of accelerating growth via multiple support tools, processes, analytics and services

• Strategic mindset with operational experience and expertise

• Success in this position will be measured by profitable business line growth and client retention

• Outstanding verbal and written English communication skills

• Phone contact management experience, knowledge of online marketing and CRM systems

• Ability to collaborate and work effectively in a fast-paced team environment with shared responsibilities

• Proven success managing sales and contract renewals

• Sales training that has included negotiation, upselling, and objection handling preferred

• Travel Expectation 5 – 10% of the time (sometimes on short notice) to support meetings with clients

• At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Compensation:

The annual salary for this position is between $103,000 – $118,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

This position is also eligible for a Bonus Incentive plan.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Deadline to Apply:

This posting is anticipated to remain open until 6/17/2025.