Customer Account Specialist - Tier 2 Billing (WRD- Enterprise Solutions)
Job Overview
Processes and monitors fiscal transactions related to Public Utilities Department customer billings and payments. Audits, analyzes and reconciles revenue and expenditure postings to the department’s general ledger and balances daily account activity including accounts receivable, deposits, loans, PUCR and customer refunds. Monitors multiple accounting reports to establish when and if customer accounts require adjustments.
Salary
$42,057 - $75,795
Ideal Candidate
The ideal candidate for this position possesses a minimum of two (2) years of experience using automated billing software, with a strong preference for experience with Oracle Customer Care and Oracle Utilities Cloud Services. They demonstrate proficiency in the accurate and efficient entry and processing of utility billing data and have at least one (1) year of data processing experience. The candidate is skilled in computing and validating usage data and resolving billing exceptions independently with a high degree of accuracy and timeliness.
A working knowledge of applicable County, State, and/or Federal codes, ordinances, and resolutions is essential. The ideal candidate has direct experience with Customer Records Management Systems and a proven ability to manage a varied workload in a fast-paced environment. They are self-disciplined, highly organized, and able to prioritize tasks effectively without direct supervision. This candidate exhibits strong problem-solving abilities, attention to detail, and a commitment to delivering excellent customer service.
Core Competencies
- Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
- Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
- Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
- Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Tier 2
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Duties and Responsibilities Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
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Job Specifications
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Physical Requirements
Work Category
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Minimum Qualifications Required
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Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
Average salary estimate
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