Registry Consultant, Full Time - White Plains

• Engage and welcome customers to the Gift Registry Department
• Deliver an exceptional and personalized experience by engaging and understanding the needs and the lifestyle of the customer
• Become a product knowledge expert, understanding features and benefits of product especially in the Home Department. Be an expert on product and style and have a confident fashion voice 
• Commit to building customer relationships and loyalty through the maintenance of a client book
• Drive loyalty program by selling both applications and enrollments
• Put customers at ease, online and in-store, through tools that allow for easier connection to build comfort and trust
• Serve as a liaison for the registrant to our total merchandise assortment beyond registry needs
• Manage customer interactions coming in through multiple online platforms
• Work in a fast-paced environment, handle multiple priorities and learn new procedures
• Use technology to deliver the customer experience and build registry value
• Meet regularly with Supervisor to review goals and best practices
• Meet or exceed registry and business goals

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Prior Home Store related experience and/or training preferred.
• Exceptional customer service skills required.
• Professional and outgoing demeanor.
• Exceptional communication skills with ability to engage in conversation.
• Curious mind-set for understanding registrant needs.
• Experience in building client relationships.
• Ability to maintain composure in difficult situations.
• Ability to work independently and as part of a team in a learning environment.
• Ability to work a flexible schedule based on department and Company needs.
• Proficient in use of computers (including Microsoft Office and the Internet).

• Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Frequently lift/move up to 25lbs.

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