Compliance Policy & Mandatory Training Manager, Operations & Innovation

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

The Governance Program Support (GPS) team manages main components of Block's Compliance Risk Management Framework and is part of the broader Governance organization within Block Compliance. The GPS team has responsibility for the following functions: Compliance Policies & Training, Management / Board Reporting, and Issue Management Oversight. In this role as a Compliance Policy & Mandatory Training Manager, you'll help transform how we approach compliance education and policy management across Square, Cash App, and our other businesses. This is your opportunity to guide innovation in policy governance and mandatory training delivery while modernizing compliance programs at a leading fintech company.

You Will

• Drive operational improvements across compliance policy and training functions, including process design, quality frameworks, and automation programs
• Develop and implement efficient processes for policy management and mandatory training delivery using regulatory best practices
• Lead the implementation of new compliance mandatory training programs and technology solutions, ensuring successful adoption and measuring effectiveness
• Create standard operating procedures (SOPs), templates, and quality control measures for the compliance policy and mandatory training programs
• Help with system of record maintenance and oversee quality assurance metrics, providing insights for continuous improvement
• Support compliance policy and mandatory training stakeholders with operational needs and technology optimization

You Have

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page