Senior Benefits Consultant

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

As a Benefits Consultant, you will play a pivotal role in guiding clients through the complexities of employee benefits programs. Your primary responsibility will be to assess client needs, design customized benefits packages, and provide ongoing support to ensure compliance and satisfaction. You will collaborate with insurance carriers to negotiate competitive rates and terms while staying informed about industry trends and regulatory changes. By leveraging your expertise, you will help organizations enhance employee satisfaction and retention through effective benefits strategies.

How You Will Contribute

• Provide customer relations with all levels of client’s decision-makers as well as the day-to-day technical client representatives.

• Ensure proper resources from within the organization are involved with the customer and introduce new products and services through the other core business groups, where appropriate.

• Identify, develop, and oversee customer needs and service plans for each client and understand the needs of the customer.

• Manage resolution of escalated employee issues.

• Plan and direct renewal process for all lines of coverage. Negotiate rate renewals in collaboration with producers and recommend carrier changes or alternate funding arrangements.

• Prepare new business strategies in collaboration with the producer, including proposals and presentations, while ensuring agreement with customers’ requests/requirements.

• Develop client communications and present at employer meetings to inform and educate clients on benefits legislation, regulatory requirements, compliance, current industry trends, and new product information.

• Complete Stewardship Reports for each client on an annual basis.

• Complete Claims Utilization Reviews for each client on a quarterly basis.

• Provide technological support for clients on an as-needed basis.

• Conduct annual open enrollment meetings, including presentations to employees.

Skills & Experience to Be Successful
 

• Bachelor’s degree (preferred); associate degree is required.

• 10+ years in Employee Benefits customer service/account management at an agency or company level is preferred.

• Must have basic computer knowledge in Windows environment, create spreadsheets with appropriate computer programs.

• NYS Life, Accident & Health License required.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.