Director, Product Management - Core Connect Home

As the world’s leading TechCare company, Asurion’s goal is to eliminate the fears and frustrations associated with technology to ensure our 300+ million customers get the most out of their devices, appliances, and tech life. Whether we are creating protection plans to cover every device and appliance, on-the-spot repairs and same-day replacements, or support and solutions from our experts and apps, our aim is to be delightfully simple, remarkably human, and helpful. 

Our digital and retail teams are reimagining the end-to-end customer experience for any tech issue (from cracked screens to software troubleshooting) in an omnichannel approach across the different services and capabilities Asurion offers. We invest in cutting-edge technologies and work with some of the most creative people in the world. Our cross-disciplinary teams are innovative, diverse, and collaborative, operating in an agile Product Team model made up of product managers, designers, engineers, researchers, and data scientists. 

Position Summary:

As the Director / Senior Director of Home Protection Products, you will be the strategic and commercial leader responsible for the end-to-end vision, execution, and performance of Asurion’s protection products for home electronics and connected devices in the Core Connect business unit. You will define and drive a customer-centric product strategy that balances experience excellence, profitability, and innovation across enrollment, claims, fulfillment, and service channels.

This role is central to expanding our home protection portfolio across Wireless, Cable, and Retail channels, enabling both new client launches and ongoing program enhancements. You will serve as the connective tissue between Product, Tech, Program, and Client-facing teams—leading a high-impact team and steering a diverse internal and external stakeholder network to deliver results.

Key Responsibilities:

Strategy & Portfolio Management

• Define and own the go-to-market (GTM) strategy and roadmap for Core Home protection products
• Identify and prioritize product investments across key platform areas (Identity, Claims, Fulfillment, Service Hub, Field Techs, Retail Stores)
• Monitor competitive landscape to continuously optimize feature set, pricing, and value proposition
• Lead efforts to improve attach rate and conversion across partner and Asurion-owned channels

Customer Experience & Profitability

• Champion customer experience across all touchpoints—enrollment, claim filing, renewals, and support
• Drive implementation of high-impact features focused on pricing optimization, fraud prevention, claims optionality, and process automation
• Own product KPIs including Net Promoter Score (NPS), gross margin, and cost-per-claim

Client Launch & Program Delivery

• Quarterback new client launches and major program redesigns by orchestrating cross-functional alignment and delivery
• Partner with Client Solutions to shape commercially viable offerings and sell-in narratives
• Partner with Client Program Management to support successful implementations, ongoing support, and field enablement
• Translate partner-specific needs into scalable product capabilities

(THIS SECTION FOR INTERNAL DISCUSSIONS ONLY – NOT POSTED ON THE JD)

Cross-Functional Collaboration:

• Client Solutions:
  Collaborate on roadmap alignment, feature sell-in, and strategic partnership growth. You will be a key partner in developing go-to-market plans and helping position our home products as value-driving solutions for clients.
• Client Program Management:
  Partner closely to ensure that day-to-day client requests are grounded in product strategy, scalable across programs, and executable. You’ll support CPM with playbooks, product enablement tools, and a clear voice of the product.
• Program Management:
  Align product development with profitability goals, risk controls, and claims cost targets. Work hand-in-hand to model financial impacts of roadmap initiatives and prioritize accordingly.
• Product & Tech (Claims, Fulfillment, Enrollment, etc.):
  Define product requirements and business priorities for dev teams. Build collaborative relationships to ensure on-time, high-quality delivery of roadmap items that align with business goals.

Team Leadership:

• Manage and mentor a team of product managers focused on:
  • Program performance and experience improvements
  • Partner enablement and launch execution
  • Market insights, pilots, and feature experimentation
• Foster a high-performance, data-informed, and collaborative team culture

Qualifications:

• 10+ years in product management, business strategy, or portfolio leadership roles, preferably in insurance, telecom, consumer services, or tech-enabled environments
• Demonstrated ability to lead complex cross-functional initiatives with measurable business outcomes
• Experience working with or within client-facing organizations
• Strong financial acumen and data-driven decision-making skills
• Excellent communication and stakeholder management across all organizational levels
•  Bachelor’s Degree or equivalent experience required; MBA or other Master’s Degree preferred 

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.  

ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. 


THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.