Product Owner, Salesforce Commerce, Consumer

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Take the next step in your career with an organization that strategically invests in the long-term health of the company, its technology, and its people. The AbbVie Business Technology Solutions (BTS) team shapes the digital transformation necessary for our treatments to positively impact patients’ lives. In the role of Product Owner of Consumer eCommerce, you would be serving as a Business Partner to our Marketing and Sales organization in leading their goals for strong revenue growth and delighting the consumer experience while tackling complex business challenges as you develop and diversify your professional experiences while helping others grow and develop their skills.

Responsibilities:

• Partnering with marketing & commercial teams to understand, influence and enable both short and long-term eCommerce solution needs and helps develops strategies and plans to address those needs.
• Acting as primary point of contact for business leaders for overall BTS needs for functional area, responsible for prioritizing demand.
• Proactively identifying areas where technology could create new business opportunities, improve business processes, or gain cost efficiencies.
• Ensuring the eCommerce product roadmap is kept updated with current and future updates by facilitating a reoccurring involvement from key stakeholders to stay engaged with business and technical needs.
• Making strategic decisions that impact the business unit and/or division. Shared decision authority for business unit IT budget and project activities.
• Ensuring compliance with applicable Corporate and Divisional policies and procedures.
• Coordinating with Service Desk, BTS internal and external support partners to ensure best in class support for all applications and processes for commercial business unit(s)
• PMO and project management including forecasting resource demand and capture of business requirements.  

Skills and tools you will use in this role:

• Be a Strategic thinker: Understands and contributes to the business unit strategy and translates business strategy in an aligned portfolio of program roadmaps, projects, and applications. Champions change and innovation by stimulating creativity and innovation in others.
• Have a Strong Business Acumen: Understands the retail, Consumer Packaged Goods, eCommerce space to positively influence business decisions and business needs.
• Experienced in Salesforce Commerce Cloud (Demandware): Considered an expert in Salesforce Commerce Cloud (Demandware) solution to implement various consumer eCommerce sites.
• Possess strong Project Management & Negotiation skills: Strong Agile project management skills with ability to effectively negotiate and manage scope.

Required:

• Bachelor's Degree with 8+ years experience; Master's Degree with 7+ years experience; PhD with 3+ years experience. Experience including business analysis, project management, portfolio management, and strategic planning.
• 3+ years of IT experience in large or midsized multinational corporation with focus on Salesforce Commerce Cloud B2C (Demandware) delivery including support.
• 3+ years of experience with leading multiple projects / implementations simultaneously.
• Experience in setting IT strategy and business IT alignment.
• Excellent interpersonal skills, with the ability to foster trusting relationships.
• Strong oral and written communication skills, with experience presenting to key stakeholders.
• Strong leadership skills to bring different people or groups together to solve business challenges.
• Experience in building eCommerce product roadmap and executing on these feature enhancements.

Preferred:

• Working experience in integrating eCommerce / Salesforce OMS with an ERP system like SAP.
• User experience / User Interface designs concepts and familiarity with tools like Figma, Miro etc.
• Experience with GxP validation and SLC.
• Experience with vendor management.  Evidence of participation in strategic industry forums.
• Experience with supporting Salesforce Service Cloud and Marketing Cloud.
• Experience in integrating Amazon FBM / FBA models or similar marketplace selling.
• Experience as a Scrum Master within an agile development team.
• Experience in integrating with various payment providers such as Stripe, Afterpay, Chase etc.
• Strong working knowledge of project management methodologies and tools such as JIRA, Clarity.

  Why Business Technology Solutions

  For anyone who wants to use technology and data to make a difference in people’s lives, shape the digital transformation of a leading biopharmaceutical company, and secure sustainable career growth within a diverse, global team: we’re ready for you.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​ Salary: $121,000 - $230,000

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

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