DEPUTY PROJECT MANAGER

Description

  Main Duties and Responsibilities 

1. Support Project Management: Assist the Project Manager in the delivery, development, and continuous improvement of the service. Act as the Project Manager’s deputy during their absence.

2. Team Leadership: Motivate and lead a team of support staff to deliver high-quality, person-centered services. Ensure all work aligns with organizational values and best practices.

3. Client Support: Facilitate individual goal setting and achievement through key work, outcome-focused support, and tailored planning.

4. Information and Advice: Ensure the service provides accurate, accessible information and guidance, empowering individuals to engage with community opportunities.

5. Referral Pathway Management: Oversee referral processes and monitor waiting lists to ensure timely and equitable access to services.

6. Community Engagement: Promote the service to reach diverse populations, ensuring equal opportunity for all community members to access support.

7. Partnership Working: Develop and maintain effective relationships with referral agencies, partners, and stakeholders.

8. Safeguarding: Support the Project Manager in safeguarding children and vulnerable adults. Ensure all staff adhere to safeguarding policies and procedures.

9. Program Coordination: Assist in coordinating a varied program of activities and workshops aligned with service objectives.

10. Resource Management: Support the efficient use of resources to maintain high-quality service delivery within budgetary constraints.

11. Information Management: Contribute to the maintenance and updating of relevant information resources, including online directories.

12. Team Contribution: Actively participate in team meetings and initiatives, and pursue opportunities for personal and team development.

13. Reporting: Support the preparation of high-quality internal and external reports, ensuring input from service users, volunteers, and staff.

14. Health, Safety, and Compliance: Promote and maintain a safe, secure, and compliant working environment, adhering to all relevant legislation, policies, and contractual requirements.

People Management

1. Staff Development: Support the recruitment, induction, and ongoing development of staff in line with organizational milestones and objectives.

2. Supervision and Performance: Conduct regular supervision and performance reviews for team members, including relief staff, fostering a constructive and supportive environment.

3. Knowledge Sharing: Encourage the sharing of best practices and continuous learning to enhance service delivery.

Flexible Working

· The post holder will generally work standard office hours (e.g., 9am–5pm, Monday to Friday), with occasional evening or weekend work as required.

Confidentiality

· All information relating to service users and staff must be treated with the strictest confidence and shared only with appropriate personnel, in line with organizational policies.

Equal Opportunities Statement

We value the unique contributions of all employees and service users, regardless of culture, race, gender, sexual orientation, gender identity, marital status, nationality, age, religion, belief, disability, or lived experience. Appointments and promotions are based on merit. We are committed to equal access to development opportunities for all staff. Breaches of this policy may result in disciplinary action.

Requirements

Personal Values

• Demonstrates values aligned with the organization’s mission and ethos.
• Appreciates the value of peer support and lived experience.
• Proactively seeks opportunities for personal and professional development; willing to share knowledge and learn from mistakes.
• Committed to equal opportunities and actively values diversity and inclusion.

Experience

• Minimum of two years’ full-time equivalent experience in a relevant field (e.g., health, social care, community services).
• At least one year’s experience supervising or managing staff or volunteers.
• Proven ability to communicate effectively and empathetically with individuals experiencing distress or complex needs.
• Practical experience in delivering high-quality support services to individuals in need.
• Experience working with or within adult social care or similar services.
• Demonstrated experience managing a team of staff providing direct support or key working.

Service User Involvement & Leadership

• Commitment to empowering service users and promoting their rights and choices.
• Experience ensuring service users have meaningful opportunities to contribute to and shape the services they receive.

Managing Others

• Experience supervising individuals or teams, including monitoring and supporting performance.
• Ability to foster a culture of innovation, learning, and continuous improvement.
• Experience managing change and supporting others through transitions.

Relationship Management

• Proven ability to build and sustain effective partnerships with local agencies, stakeholders, and partner organizations.
• Demonstrates professionalism and acts as a positive ambassador for the organization at all times.

Communication

• Strong verbal and written communication skills, with the ability to engage confidently with a range of audiences including professionals, service users, and the public.
• Able to be assertive when necessary while maintaining positive relationships.
• Proficient in the use of IT and digital tools, including Microsoft Office suite (Word, Excel, Outlook, etc.).