Business Process Manager - WW Sales & Sales Finance

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. We are seeking a Business Process Manager focused on modernizing and improving key Sales and Sales Finance processes. This role will drive transformation in areas such as contra revenue, back margin, commissions, OPEX programs, headcount dollars and programs, etc. with an emphasis on leveraging process reengineering, automation and AI-driven tools to enhance efficiency and insight generation. You will work with a Business Process Transformation Lead and a team of functional subject-matter experts across Sales, Sales Finance, Operations and Technology to gain a deep understanding of their work, completing thorough current state business process mapping to identify bottlenecks and opportunities. You will leverage your expertise to design scalable and achievable future state process flows, including associated technical and data requirements, and support the execution of this vision with the goal of achieving measurable business impact. A core aspect of this role is building strong partnerships with regional sales and sales finance teams in-market to understand local practices and support the adoption of globally aligned processes. Regular international travel is required, as in-person collaboration is critical to understanding local workflows and ensuring practical, scalable process design. Additionally, flexibility to work across different time zones to support, and collaborate with globally distributed stakeholders is essential. This is a pioneering opportunity to work on a nimble and uniquely impactful team within one of the largest companies in the world, to shape how we continue to scale. You will be a force multiplier with rich exposure to key leaders in the company — driving better systems, smoother processes, and smarter decisions. If you are energized by connecting the dots between business process, systems, and execution — and love building things that last — we would love to hear from you. The position is based onsite (hybrid) in the posting location (preferred) or other Apple campus (Austin, TX).

Description

This role is ideal for someone who combines analytical thinking with strong interpersonal skills, and who is passionate about driving meaningful, on-the-ground change across a global organization. Process Analysis & Design - Conduct in-region process discovery sessions, job shadowing, and stakeholder interviews to build a deep understanding of local practices and constraints. - Act as the subject-matter expert. Your expertise in the space should rival that of your business stakeholders. - Identify pain points, inefficiencies, and opportunities for process improvement. - Document current and future state processes using L1 - L5 process mapping techniques. - Translate business needs into actionable process and functional requirements for technology teams and systems analysts. - Identify opportunities for automation, including leveraging AI / Agentic AI to drive efficiency. Stakeholder Engagement & Collaboration - Work with Process Transformation Program Lead to support stakeholder and leadership buy-in, user training, engagement, and successful adoption of new processes. - Collaborate closely with Data, Systems, and Engineering teams to ensure process designs are feasible, data-enabled, and aligned with global platforms. - Work in an agile team with a hands-on approach Performance Monitoring & Continuous Improvement - Track and report on process performance metrics, KPIs, and continuous improvement opportunities post-implementation. - Maintain a deep understanding of market trends, customer needs, and competitive landscape to continually innovate and improve our tools and processes.

Minimum Qualifications

Experience & Subject-Matter Expertise 5+ years of experience in process analysis or transformation, ideally within Sales Finance or Revenue Operations functions. Experience applying L1 - L5 current and future state business process mapping for large, complex, global organizations, including data flows/impacts and key dependencies. Familiarity with tools and platforms such as Keynote, Miro and workflow/process modeling platforms. Experience supporting process transformation, including changes to technology enabled processes. Track record of securing buy-in and driving adoption. Proficiency in root cause analysis and requirements gathering. Communication & Collaboration Experience working with, or supporting regional teams, including direct exposure to business process change across multiple geographies. Strong communication skills, with the ability to bridge business and technical conversations. Work Style Self-motivated, with demonstrated critical thinking and creative problem solving skills. Ability to learn complex processes in a dynamic work environment on a steep learning curve. Comfortable with global hours, frequent international travel and in-person collaboration with local teams.

Preferred Qualifications

CI (Continuous Improvement)-certified (e.g., Lean Six Sigma) with a proven record of applying CI principles. Experience working in digital transformation, systems implementations, or change-heavy environments. Understanding of contra revenue, sales accruals, and finance business practices. Exposure or interest in AI-enabled tools, RPA (robotic process automation), or workflow automation platforms (e.g., UiPath, Power Automate).